Fund Services Operations Head
2 weeks ago
The Global Head of Fund Services Operations will be responsible for delivering efficient, scalable operational services across all products. This role reports directly to the Global Head of Securities Services Operations and will be a member of the SSO Leadership Team as well as reporting to the Global Funds Services Business head.
Securities Services provides a suite of services across 101 markets and associated global CSC locations seeing significant product and client growth in the local and global products. Securities Services includes Custody, Funds, Issuer & Execution Services.
Within SSO Funds Services Operations, the function will have an oversight of ~2,500 FTE. The leader must collaborate with peers across product, technology and the Global Operations Head in designing and implementing programs designed to reduced MTP, EUC’s, improve client satisfaction, operational efficiency, risk & control platform and team effectiveness.
**Key responsibilities**
- Culture & People _
- Create an effective Funds Services Operations management committee and ensure Operations priorities are appropriately aligned across products, and with the business and client strategy.
- Coordinate talent processes for the Funds Services Operations team consistently:
- Engage in senior Operations hiring, talent & promotion decisions in the function, cluster, and CSC.
- Work with Ops leads in function to identify mobility opportunities.
- Oversee consistent implementation of People strategy initiatives and VOE (Voice of Employee) actions within the Funds Services Operations teams in alignment with broader SSO initiatives.
- Deliver consistent communications of Business and Operations priorities
- Townhalls, Ask me Anything, Newsletters
- Ensure functional consistency across CSC sites for staff surveys and VOE action plans.
- Oversight of the resources based across the products, CSC, Clusters, and countries, ensuring alignment and coordination across the functional Operations teams in terms of client coordination, strategy, operations risk, and employee engagement.
- Be the product SSO key contributor to the global resources & location strategy and ensure the consistent execution.
- Clients & Competitive Advantage _
- Ensure Operations priorities in the function is fully aligned with Business strategies.
- Engage in strategic client relationships as appropriate in collaboration with the Business and Ops Functional leads.
- Develop metrics and measurement to assess competitive benchmarks for the products, relative to industry peers.
- Drive the client agenda with the global functional operations teams, assisting both navigating the global organization as well as providing product specific context.
- Costs_
- Oversee the Funds Services SS Ops expense base in collaboration with Global Functional leads
- Proactively identify opportunities for cost reduction & scalable productivity and risk reduction:
- Share best practice & knowledge across individual product areas
- Identify new synergies across products and locations.
- Drive location / site strategy for the team in alignment with Target Operating Model
- Align annual Ops budget & investment priorities for the function with Business Heads, Service and Sales covering:
- Funds Services
- Middle Office
- Transfer Agency
- Depository / Trustee
- ETF Operations
- Deliver consistent reporting and analysis of product and sub functional Ops expenses & FTE, including:
- Produce full year outlook, and manage monthly variances
- Track & explain monthly variances to plan
- Escalate material expense or FTE variances in the function.
- Controls_
- Ensure an effective control environment is in place for the Funds Services Operations organisation:
- Maintain register of key Operations risks, and ensure effective mitigation plans are in place
- Run regular control forums documented with functional and cluster leads.
- Prioritize, escalate with functional, cluster and global leads.
- Actively manage CAPs, internal Audits, MCA reviews and regulatory inspections
- Drive all Action plan closure to agreed SLA 30 days prior to close.
- Represent Client Services SS Operations risk profile with appropriate internal & external stakeholders, including Audit, Compliance, Regulators
- Proactively identify and escalate material risk issues and near misses within the function to Business stakeholders and relevant cluster Operations management.
- Identify opportunities to share best-practice across products
- Ensure Continuity of Business plans are aligned and consistently implemented globally.
- Work in collaboration with Operations Risk and Control and In Business Risk Control to ensure ongoing compliance with Funds and Middle Office rules and regulations, including governance of key regulatory projects.
- Lead role in engagement with local and global regulators to ensure compliance with fieldwork, reviews and associated data gathering requirements.
- Development value_
- Member of the SS Operations ex
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