Onsite Technical Support

3 weeks ago

Warwick, United Kingdom Mechdyne Corporation Full time

**Job Overview**:
Interested in a working for a company with opportunities to resolve diverse technology challenges every day? Does working for a growing business with a can-do culture interest you? Does providing on-site support for one of the largest and most technically advanced companies in the world pique your curiosity? If so, then Mechdyne is the team that you are looking to join.

Mechdyne is one of the world’s leading providers of innovative audio, visual, and information technologies. We serve a global client base that includes a significant percentage of Fortune 500 companies, in a variety of fields and industries, such as oil and gas, university research, product design, manufacturing, government research, and training. To ensure our clients succeed, we provide comprehensive, customized solutions that include AV/IT hardware integration, technical services, software, and consulting.

**What You'll Do**:

- Test and evaluate new technology and methods of implementation, for everyday and new-to-market devices.
- Work hand-in-hand with specialists at client facilities to ensure they are able to make immediate and critical decisions while using the technology without having to worry about down-time and functionality.
- Grow professionally through ongoing training, certification programs, and continued learning.
- Enjoy variety in your work, which includes elements of customer service and interaction, hands-on equipment setup, trouble shooting, and repair.
- Provide regular tracking and reporting in the company’s issue resolution software system.

**Power Skills You'll Bring**:

- Educational degree/certificate or equivalent experience in IT services or AV systems
- Minimum of 2 years of hands-on technology hardware troubleshooting experience
- Minimum of 2 years of experience in technical support
- Experience with ticketing and issue tracking
- Solid and demonstrable experience and skill in building client relationships

**Qualifications That Will Set You Apart**:

- Teleconferencing and Video Conferencing management
- Projection Technology management and maintenance
- ITIL Framework certification
- Software and PC troubleshooting experience
- Audio system installation and calibration

**About Us**:
Mechdyne is one of the world's leading providers of innovative audio, visual, and information technologies. We serve a global client base that includes a significant percentage of Fortune 500 companies, in a variety of fields and industries, such as oil and gas, university research, product design, manufacturing, government research, and training. To ensure our clients succeed, we provide comprehensive, customized solutions that include AV/IT hardware integration, technical services, software, and consulting. Mechdyne recently received a national award recognizing Business Excellence for Teammate Engagement.

**Why You Should Join Mechdyne**:
We Value Giving Back: We are proud to help organizations around the world. It's essential to us that we help solve problems for the greater good and make a difference on the local level. Our commitment to the communities in which we live, and work is a longstanding part of our culture.

**Mechdyne Offers**:

- Structured career paths
- Recognition programs
- Profit sharing
- Exciting work environment that is always evolving
- Competitive salaries
- Generous benefits package

**Benefits**:

- Life insurance

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Warwick: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you need, or will you need, sponsorship to work in the United Kingdom?

Work authorisation:

- United Kingdom (required)

Work Location: In person

Expected start date: 17/09/2023

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