Funeral Service Arranger

3 weeks ago

Wigan, United Kingdom Dignity Funerals Full time

Funeral Service Arranger - Call Handler.

Full-time, permanent
Middleton & Wood Funeral Directors, Ince, Wigan.
£22,841.61 per annum

38.33 hours per week, Monday
- Friday 09:00-17:00.
Accruing 22 - 25 days holiday + bank holidays | Sick pay eligibility after 12-month qualifying period | Life Assurance 2 x salary

At Dignity, we are proud to work in a unique industry. We succeed by helping people through difficult times with compassion, respect, openness and care.

We offer a range of challenging and rewarding roles for caring individuals across the funeral profession and we continually invest in our staff, premises and vehicles so that we can ensure clients and their loved ones receive the highest standard of care. Every day, we want to exceed our customers’ expectations, and we aim to do this by persistently delivering excellent client service through the continued dedication of our people.

From our funeral home on Rosebridge Way, Middleton & Wood Funeral Directors has been arranging beautiful funerals for the Ince and Wigan communities since the 1880s.

Originally we were based on Lower Wallgate Road before moving to this purpose built funeral home in 2008. We have a total of three funeral homes in Wigan, here in Ince and in Hindley & Golbourne.

Middleton & Wood Funeral Directors are looking for a compassionate, dedicated individual to join our team as a Funeral Service Arranger/ Call Handler. Our values: Professional, Compassion, Respect & Knowledge form the basis of all our interactions and recognising this, you will be giving back to families in a critical time, whilst ensuring that their loved ones are treated with the utmost respect and dignity.

Alongside a highly collaborative, supportive team, we will give you the room to stretch and develop within the industry. With both training and learning opportunities, our dedicated Learning and Development team and management team will ensure that you are delivered full training to confidently perform this role and will also promote your progression. Alongside this, Dignity Plc really believes in our people, so you will also have access to a wide range of Mental and Financial Well-being tools, access to financial support and a broad range of benefits

**What Will I Be Doing As A Funeral Service Arranger ?**

To regularly make Simplicity funeral arrangements and liaise with peers who will be participating in the process. To ensure consistent delivery of the highest levels of service in handling telephone calls from clients and members of the public and regularly make memorial arrangements/orders in a sensitive, timely and efficient manner.

**Other duties will include**:

- Ensure consistent delivery of the highest levels of client service and provision of all aspects of ‘Helping our Clients Every Step of the Way’
- Ensure that queries are responded to within our agreed response time
- Identify and highlight trends in any client queries, providing solutions to the more common queries
- Be conversant with company identification procedures, able to check identification tags and mortuary registers when necessary.
- Be able to take first calls according to Company guidelines ensuring that the full range of services and products are offered, thereby addressing the needs of the client
- Carry out any other duties when reasonably requested to do so by your Line Manager
- Carry out regular memorial orders and liaise with different stone masons
- Input information into a computer, using COMPASS system or any successive system that the Company may introduce

**What Do I Need?**
- Previous experience within a Customer Service or Administrative position.
- Proactive approach and ability to communicate effectively with a wide range of people.
- Comfortable coming into contact with the deceased through the Chapel of Rest visits.
- Presentable at all times, acting with professional conduct and showing empathy.
- Excellent attention to detail is essential.
- A passion for customer service.

**Advantageous**:

- Previous experience in the industry, though this is not required, as full training will be provided.

**What are the next steps?**

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**Equality, Diversity and Inclusion Statement**

Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences.

We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and take decisive, informed and bold action to promote inclusion and belonging.

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