Team Assistant

2 weeks ago

London, United Kingdom Thinks Insight and Strategy Full time

**About Thinks Insight & Strategy**

Thinks Insight & Strategy is an international insight and strategy consultancy. We use research and engagement techniques to provide our clients with the insight they need to make better decisions.

Founded in 2010, we have grown to over 70 colleagues today. Across the corporate, public and third sectors, we use the full spectrum of primary research techniques to get closer to the people that matter most to our clients. We deliver a huge variety of projects to a wide and exciting range of clients, but most of our work can be grouped under three broad headings:

- Strategic insight: Research with public, stakeholder, opinion former and colleague audiences, to understand their experiences, views, feelings, and behaviours. We specialise in delivering insight to support corporate and public policy decisions and help navigate reputation and brand issues.
- Behavioural: Combine scientific rigour with practical and creative thinking to identify, explain and influence the behaviours that matter for our clients.
- Communications & campaign development: From territory identification and narrative development to message and creative testing, we specialise in research to help our clients influence opinion, change behaviour and win the argument.
- Engagement: We specialise in helping clients work with their most important audiences to navigate moments of challenge and change. Deliberative citizen dialogue and engagement; customer co-creation and innovation; Stakeholder, opinion-former and colleague engagement.

Our success to date is rooted in a number of factors:

- We understand the wider context: We are known for our grasp of the social, cultural, and political context. Clients come to us with challenges where identifying the right strategy relies on that broader knowledge and experience.
- We build lasting client relationships: We build strong partnerships with our clients. It is why our clients stay with us, take us when they move organisation, and recommend us to their peers.
- We are brave, agile and innovative: We have a reputation for taking on the most complex challenges with tenacity and creativity and delivering to a standard that exceeds client expectations.
- We do great work: Challenging ourselves (and often our clients) to get the best and the most out of every project.

But most of all, our clients praise the fantastic people in our business. We are a talented team with a strong culture: Life at Thinks Insight & Strategy is fast paced, intellectually stretching, and rewarding. We support one another and ensure everyone has opportunities to grow, pursue their talents and do work they are proud of. In December 2019, we became an Employee-Owned business, ensuring that we all share in the company’s future success.

**About the Team Assistant role**

Team Assistants will work within our Project Operations team to support with the **administrative and logístical tasks which ensure the smooth running of research projects**, including providing some support on operational tasks across the business. We are looking for people who have some level of experience within in an office environment or working within an admin role.

Our normal working hours are 9am - 6pm but we envisage some evening work, and, on those days, their working hours would vary accordingly for example to 12pm - 8pm.

Team Assistants report to Project Coordinators

**Tasks would include**:

- Assisting the Project Operations team on market research participant recruitment.
- Liaising with our network of recruiters to recruit participants for research projects.
- Onboarding participants (usually members of the public or stakeholders) to take part in market research focus groups.
- Managing the logistics around the recruitment of participants e.g. arranging incentive payments.
- Assisting participants with attending focus groups (e.g. helping with any technical issues).
- Carrying out screening calls with participants ahead of focus groups.
- Maintaining the recruitment database and updating it as necessary.
- Note taking in focus groups as required.
- Working with research teams on recruitment and feeding back any issues.
- Sourcing new recruiters and suppliers where possible.
- Building an understanding of data protection and GDPR guidelines and the MRS code of conduct.

**What you'll need**:

- Ability to maintain confidentiality.
- A good understanding of Microsoft Office.
- Previous experience in an administrative role or office experience is desirable.
- Strong attention to detail.
- An effective and committed team player.
- Ability to use initiative.
- Ability to effectively handle and prioritise demands and work to deadlines.
- Excellent verbal and written communication skills.
- Minimum of level 3, or equivalent, in Maths and English.
- Proof of right to work in the UK.

**Our offer**
- Competitive salary dependent on experience
- Pension: After a successful probation period of three months, we will

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