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Deputy Head of Operations

4 months ago

Glasgow, United Kingdom University of Glasgow Full time

**Job Purpose**
The Deputy Head of Operations role will provide senior management support to the Head of Operations on a wide and diverse range of general operations within the Advanced Research Centre, the University of Glasgow’s £116M flagship research building. The postholder will have managerial responsibility across three operational areas: Administration, Events and Technical operations. In addition, the postholder will be responsible for managing a significant project portfolio consisting of technical and non-technical projects within the ARC to ensure delivery of the institutional research strategy.
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**Main Duties and Responsibilities**
- Lead the activities of directly-reporting staff within the ARC and manage performance of other professional services working in the ARC to ensure effective service delivery which is aligned to operational and strategic plans.
- Monitor the usage of all spaces within the ARC and modify protocols as required to deliver maximum value from the Universities investment.
- Ensure the ARC is maintained to a high standard and fulfils Health and Safety requirements.
- Monitor the requirements of users within the ARC, identify service shortfalls and implement changes to continuously improve operational systems to enhance the effectiveness of service provision.
- Promote collaboration amongst resident and non-resident research communities to achieve the aims of the institutional research strategy.
- Responsible for leading the delivery of a portfolio of projects within the ARC including:

- space reconfiguration projects.
- change management projects.
- strategic research initiatives.
- high profile events/visits/engagement activities.
- Ensure that the ARC hosts a vibrant ongoing programme of events and activities for internal and external audiences.
- Deal directly with major stakeholders on behalf of the Head of Operations and the Director of the ARC- these include the Research Councils, UK and Scottish Government departments, major donors and other key influencers.
- Play a key role in strategic planning within the ARC by developing investment/business cases that will enhance the user experience by analysing current occupancy/usage and financial data in combination with horizon scanning activities.
- Deputise for the Head of Operations in meetings relating to ARC operational service.
- Undertake any other appropriate duties as directed by the Head of Operations and the ARC Director.
- Represent Research Services at meetings, external groups, conferences, and seminars to keep up to date with developments and gain and share across the team information/knowledge of working practices in the higher education context.

**Knowledge, Qualifications, Skills and Experience**

**Knowledge/Qualifications**

**Essential**
A1 Relevant degree/postgraduate qualification, or the ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills through personal development and progression in a similar related role(s).
A2 Detailed and authoritative knowledge of the roles and interplay of the various stakeholders and service providers in a complex research environment.
A3 Detailed and authoritative knowledge of laboratory logistics/operations and infrastructure.
A4 Detailed knowledge of project management methodologies.

**Desirable**:

**Skills**

**Essential**:

C1 Excellent planning, organisation, time and workload management skills with proven ability to prioritise demands and meet deadlines.
C2 Ability to work proactively and flexibly, adapting to changing priorities or requirements.
C3 Excellent project management skills.
C4 Ability to lead change management projects within a complex, multi-user work environment.
C5 Excellent interpersonal and communication (written and oral) skills with the ability to liaise and communicate at all levels across the organisation and deal with issues using tact, diplomacy and discretion.
C6 Self-motivation and proven ability to work autonomously.
C7 Excellent ability to negotiate with colleagues at all levels.
C8 Proven ability to manage the performance of direct line staff.
C9 Effective numeracy skills and the ability to interrogate financial information.
C10 Excellent IT skills including Excel, Outlook, Word and networked systems.
C11 Ability to handle confidential and sensitive matters with absolute discretion.

**Desirable**:

D1 Ability to work flexibly during periods of increased activity.

**Experience**

**Essential**:

E1 Proven and significant experience of operational management within a busy multi-functional research environment.
E2 Experience of matrix management and cross functional and organisational working
E4 Experience of communicating effectively with colleagues at all levels and across organisational boundaries.
E5 Experience of strategically influencing colleagues at senior level.
E6 Experience of managing conflicting interests.
E7 Expe