New Owner Relationship Executive

2 months ago


SaltburnbytheSea, United Kingdom Host & Stay Full time

**About us**

Host and Stay are professional, innovative and our goal is to Provide a fantastic full service holiday home property management to over 760 properties across the UK.

Our work environment includes:

- Work-from-home days
- Wellness programs
- Company perks

Responsible for managing new property owner relationships from the point of enquiry through to the onboarding of the property onto the Host & Stay portfolio.

Our Onboarding Executive would guide our new Owners through their Onboarding journey with Host & Stay, by providing general information about the Company and the ongoing management of their property.

You would provide a signature Owner experience through outstanding customer service and by advancing our Onboarding experience Standards.

The Owner Relationship Executive will be an organised, results-oriented individual with excellent communication and interpersonal skills.

Reporting to The Head of Onboarding the Owner Relationship Executive will work directly with our Onboarding Manager.

**The main Responsibilities of The Role will include**:

- Handle inbound new owner enquiries
- Provide prospective owners with an overview of the business and our service offering
- Ensure a smooth Onboarding journey for all Owners
- Develop a thorough understanding of Host & Stay and our Property Management services
- Build and maintain strong relationships with owners ensuring every touch point delivers a market leading experience and leads to retention
- Liaise with Business Development Managers across the UK to allocate leads
- Following up ageing enquiries for feedback
- Working closely with the Owner’s Team and the Guest Experience team

**The role will require the following key skills**:

- Previous experience in a Customer Service or Onboarding role
- Excellent communication skills (written and verbal)
- Confident phone manner
- ‘Can do’ attitude with a passion to go above and beyond
- Excellent relationship building skills
- Ability to manage your own time and work to deadlines
- Genuinely passionate about customer service

**The following skills would be desirable**:

- Experience of working within the travel and tourism industry and/or property sectors (e.g. estate agency or residential lettings)

**Salary**: £24,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Employee discount
- Wellness programme
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Saltburn-by-the-Sea: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person

Reference ID: Host & Stay: New Owner Relationship Executive



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