Counter Associate the Ordinary Boots Westfield

3 weeks ago

London, United Kingdom DECIEM Full time

**WHAT ON EARTH IS DECIEM?**

Known as “The Abnormal Beauty Company”, DECIEM is the parent company of The Ordinary, NIOD, Avestan, and other beauty brands & is an industry disruptor with a science-first approach to innovation. DECIEM was Co-Founded in 2013 by the late Brandon Truaxe, a visionary who set out to change the beauty industry through authenticity and transparency. He developed DECIEM to be a happy family (of people and beauty brands), rooted in kindness, creativity, diversity, and respect, alongside Co-Founder and CEO, Nicola Kilner.

We are growing rapidly and we’re looking for someone who shares this vision and wants to grow with us

**WHAT WE’RE LOOKING FOR**

We are looking for a flexible customer service-oriented Counter Associate to join our Boots Westfield **Stratford team** in **London**
- This is a **37.5** hours a-week** position on a full-time basis (5 Days).
- ** 6-months Contract**

**WHAT YOU’D BE DOING IN THIS ROLE**
- Greet all customers who enter the store with enthusiasm and professionalism reflecting DECIEM’s vision through excellent service
- Determine the customer’s needs and suggest relevant products by listening to the customer and sharing the product knowledge acquired during brand training
- Ensure standards for quality, customer service, and health and safety are met
- Adhere to the DECIEM experience and deliver unparalleled customer service. Educate customers about the world of Beauty and Skin Care, DECIEM brands, and products
- Manage customer feedback and queries
- Assist in maintaining counter standards of cleanliness and organization
- Be aware of and assist in maintaining DECIEM’s merchandising concepts
- Ensure tidiness standards are always respected and maintained
- Conduct products refunds and address customer issues in a positive manner
- Responsible for building meaningful relationships with department managers and clients. High standard communication.

**SKILLS AND QUALIFICATIONS NEEDED TO GET THE JOB DONE**
- Experience in the Retail, and luxury industry is highly desirable and ideally, within Fragrance, Beauty, Fashion, and Luxury Goods sectors.
- Ability to multi-task, while providing professional and outstanding customer service
- Desire to spread brand awareness

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