Day Concierge

**Day Concierge - Permanent - Kensington**

**Salary**:£26,500 per annum

**Location**:Kensington, London

**Hours**:7am to 7pm

Week One: Monday, Tuesday, Wednesday, Thursday, Friday and Saturday.

Week two: Wednesday and Thursday (averaging 42 hours per week).

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**Description**:
A Day Concierge is required to work within a prestigious development in the Kensington area of London. This position is primarily customer focused, and the Day Concierge must meet and greet all visitors to reception with a helpful attitude. A background in working at 5* hotels or residential developments is highly desirable.

**Key Responsibilities**:

- The Day Concierge is to meet and greet the residents, answer enquiries by telephone or callers to the desk. Assist the residents, guests and visitors with job tasks and individual requests to be dealt with efficiently whilst maintaining reception cover.
- The Day Concierge must ensure that the highest levels of customer care and service are maintained at all times. The Day Concierge must deal effectively with complaints, take the correct action and remain courteous at all times.
- Ensure effective security of residents and the building at all times including manning any CCTV and aid the smooth running of car parking facilities.
- The Day Concierge should check and screen all visitors and guests and any contractor staff, ensuring they have permission to be present in the building. Report any suspicious/unusual behaviour, calling the police if necessary.
- Correct reporting of any security/Health & Safety issues, incidents and complaints. Taking appropriate action in the event of an emergency.
- Responsibility for all deliveries to main reception desk, receiving and safekeeping of all parcels/registered mail. Correct issuing of all parcels/registered mail with a record which must be signed by residents. Notify residents of any deliveries to arrange collection from the front desk.
- Issuing of keys only to correct personnel/residents whilst recording at all times the signing in and out of keys.
- Whilst on shift the Day Concierge is responsible for the site fire and emergency procedures policy and ensuring that relevant preventative measures are undertaken.
- Pro-actively deal with any maintenance and cleaning problems identified within the development and regularly carry out site inspections to identify any problems.
- Assist the House Manager/Directors with any other reasonable duties as requested.
- Be able to give a clear and concise handover at the end of the shift, highlighting any events that have occurred and forthcoming events.