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Subject Matter Expert
4 months ago
**LET’S CUT STRAIGHT TO IT**
**Want to do the best work of your life? Playing your part in making a big difference to the environment and communities we serve. Our people make Severn Trent a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine.**
Our purpose is taking care of life’s essentials, but we’re also big on making a difference, not just because we should but because we care.
We have an exciting opportunity for someone to join us as **Subject Matter Expert **within the customer delivery team
This is a key role that is responsible to assist with the undertaking specialist designated activity around water quality and pressure related issues, requiring high technical skills focussed on business priorities.
You’ll need to be able to manage the incident and event desk and monitor internal and external communications.
**If this sounds like you? Then read on...**
**LET’S TELL YOU MORE**
Your key accountabilities in helping us on our journey will be:
- Provide expert knowledge of business processes, products and procedures; customer requirements and priorities to shape change programmes - ensuring delivery of an efficient customer centric solution.
- Delivering customer service of the highest standard, working to deliver the job right first time, every time.
- Communicating with customers to clearly and concisely explain business and regulatory process and provide any advice required.
- Respond to customer service issues / queries that are raised and, taking ownership of the issue, escalating to the appropriate person/team where relevant.
- Present a professional image at all times, particularly when dealing with customers.
**Still you? Excellent**
**WHAT WE’RE LOOKING FOR**
Of course, it’s important that we attract the right skill sets, and those with the right experience but we value character, positivity, and a caring attitude in equal weight.
We want people who show up and roll their sleeves up. Restless spirits who are ready to be part of something bigger, who care, who really care... because when you really care, you’ll go above and beyond. When you really care you don’t just talk about it, you do more.
We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We employ thousands of people from across our community who really care about what they do. Because that is how we do what we do.
And when it comes to inclusion, we’re making sure we keep up the progress with our wonderful working groups - LGBTQ+, Women in Operations & STEM, Disability and Ethnicity, who help us do just that.
**We do more, because we care.**
It would be a bonus if you have knowledge of the customer operational service centre and experience of managing stakeholders at different levels If you have
- The ability to work with customers
- Able to work in a fast pace environment
- Excellent communication skills
**We want to hear from you**
**HOW WE’LL REWARD AND CARE FOR YOU IN RETURN**
It’s not just a job you’ll get here, you’ll get a career too. We have a range of benefits that reward and recognise great work and award-winning training to ensure you reach your potential. And we’ll also help you play your part in looking after the environment and the community in which we live.
Here’s some of our favourites:
- 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
- Competitive salary
- Annual bonus scheme (of up to £1,500 per annum based on company performance)
- Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%)
- Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate
- Dedicated training and development with our ‘Academy’
- Electric vehicle scheme and retail offers
- Family friendly policies
- Two volunteering days per year
**LET’S GO**
To find out more about working with us, search** #LifeatSevernTrent **on social media.
