Service Advisor

3 weeks ago

Crawley, United Kingdom Pybus Recruitment Full time

**Job Title: Service Advisor - Prestigious Car Brand**

**Location: Crawley**

**Salary: £26,250 + bonus - OTE £32,000**

**Full Time and Permanent - role will involve working Saturdays on a rota Basis**

**Monday to Friday - 8.00am - 6.00pm**

**1 in 4 Saturdays - 8.00am-12.30pm**

Our client is an automotive retailer representing prestigious car Brands, they have a total of 30 businesses providing sales, service and accident repair services across Sussex, Surrey, Kent and Hampshire.

Established since 1931, they are a successful and progressive third generation family owned business.

They are now actively looking to recruit for a Service Advisor for their premium and luxury car dealership.

The role of the Service Advisor is to:

- Provide our clients customers with a warm, inviting and streamlined experience. Service Advisors will be required to build strong and trusting relationships whilst delivering outstanding levels of efficiency and communication.
- Be a knowledgeable and supportive point of contact for customers requiring servicing or repair to their vehicles.
- Successfully manage the flow of information between the workshop, the rest of the business and the customer to guarantee a highly satisfactory customer experience and to meet our clients brand standards.

**KEY RESPONSIBILITIES**:

- Provide exceptional levels of customer service and ownership throughout the customer’s experience.
- Ensure a close relationship with the workshop to guarantee a high standard of communication for the customer.
- Contribute to the achievement of productivity and customer satisfaction targets by meeting and exceeding individual KPI targets.
- Handle customer enquiries and queries promptly and efficiently to create and maintain customer loyalty and retention.
- Confidently establish an understanding agreement with the customer of the work to be carried out.
- Accurately maintain the service department loading system in line with workshop capacity.
- Manage the handover and administration and explain the work carried out on vehicle ensuring customers full understanding and authorisation.
- Understand and adhere to manufacturer service requirements.
- Maintain safe working practices and abide high standards of the business.
- Take on additional responsibilities as required by the business.

**Requirements**:

- Full UK driving licence.
- Organised.
- Smart appearance.
- Confident.
- Ability to excel in a team-based environment and achieve common goals.

**Benefits**
- 25 days holiday + bank holidays
- Bonus / Commission
- Pension Scheme
- Free Eye Tests
- Childcare Vouchers
- Referral Scheme

Ref: EsHaraud-2023Craw

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