Customer Onboarding

**Customer Onboarding & Support Specialist**

An exciting opportunity has just opened to join a growing software company moving into the UK space If you’re a talented **Customer Onboarding & Support Specialist**,keep reading

Clear21 has gained a reputation for providing quality, highly regarded products across Australia and New Zealand. With over 1600+ bodyshops using our fully cloud-based SaaS solutions, we are now setting our sights on the UK market as our next challenge We need your help leveraging our capabilities and product value to make this venture a successful and rewarding one. Clear21 has proven success in maximising our customers productivity and efficiency over the last 30 years making for very fulfilling careers. Our exceptional team of brilliant and passionate individuals has been the driving force behind our past success, and we're confident that you'll help us succeed in this new growth period Feeling the fire to ignite some positive change here at Clear21? Keep reading for the details:

- Permanent employment position
- Flexible hybrid work environment
- WFH equipment allowance
- Company car (travel is a critical part of the role)
- Career development and opportunities
- Annual salary review
- Unbeatable company culture

**Reporting to**: Operations Manager

**Objective**:
Deliver an amazing customer experience by educating and assisting customers to ensure smooth adoption of our products and providing a variety of product support and guidance to users.

**Responsibilities**:

- Own and manage customer relationships from the point of sale through successful implementation
- Help the customer define their needs and manage their timeline toward seeing value
- Work with sales, development, and support teams to ensure that the product adoption experience meets customer expectations
- Respond to customer inquiries with a sense of urgency
- Maintain current working knowledge of the product
- Respond to incoming support requests
- Resolve support requests
- Escalation of complex support requests
- Maintain customer service records
- Contribute to product support documentation

**Required skills, education, qualifications, and experience**:

- Customer-First mindset
- Communication
- Relationship Management
- Strong analytical and problem-solving skills
- Industry Knowledge
- Product Knowledge
- Empathy
- Strong organizational skills
- Teaching or educational experience an advantage
- Passionate about delivering consistent excellence

**Salary**: £45,000.00-£50,000.00 per year

**Benefits**:

- Company car

Schedule:

- Monday to Friday

**Experience**:

- Customer Onboarding: 1 year (preferred)

Licence/Certification:

- Drivers Licence (required)

Willingness to travel:

- 50% (required)

Work Location: Hybrid remote in Pinner, HA5 2EX

Reference ID: Clear21 - Customer Onboarding & Support Specialist