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Technical Support Team Leader
4 months ago
Catalyst is looking to appoint a Technical Support Team Leader.
Our client is a market leader in the provision of bespoke management software (SAAS) to medical professionals worldwide. A profitable and cash rich company, they score highly on service, product and price. With a 98% retention rate, they are seeking an individual who will improve customer satisfaction levels still further.
Reporting to the Operations Manager and responsible for 10 highly skilled and knowledgeable support staff, your main responsibilities as Technical Support Team Leader will include:
Team leadership and management - ensuring best resource and performance are available to the business and its customers
Managing workloads, assessing and, where possible, maximising/increasing the quality and quantity of output at all times, introducing or improving performance KPIs and measures where required
Directing, structuring, supporting, training and developing the team to optimise performance
Ensuring optimal interpersonal, service and technical skills and knowledge - software, hardware, networking and security
Improving systems and processes
As Technical Support Team Leader, you’ll need:
To have worked in Technology as a Team Leader or Manager
A good understanding of networking, Windows and software support methodology
IT-based qualifications such as Microsoft or Cisco
Benefits and rewards:
£35,000 + benefits
To secure maximum specified pay/rewards, you must possess all outlined experience, skills, qualification and knowledge
Forward thinking team and profitable, growing business
Full time, permanent work
Office based role
IT Support Team Leader, Newcastle upon Tyne
**Job Types**: Full-time, Permanent
**Salary**: £35,000.00 per year
**Benefits**:
- Company pension
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Newcastle upon Tyne: reliably commute or plan to relocate before starting work (required)
Work Location: One location
