Journey Coach

1 month ago

Maidstone, United Kingdom The Riverside Group Full time

**Job Title: Journey Coach**
**Contract Type: Permanent**
**Full time: 37,5 hours per week**
**Salary: £22,898 per annum (10% increase after 18 months based on performance)**
**Working patterns: Shift work 7am - 3pm or 2pm -10 pm including alternate weekends**
**Location: Maidstone, Kent**

Want to make a real difference to the lives of people? For over 90 years, The Riverside Group has been providing affordable housing across the UK to people as well as care for the elderly and support for those who face homelessness.

**The difference you’ll make**

You’ll be working from one of our supported services and you’ll support a number of different people.

You’ll support our customers in a variety of ways. For example, linking them in with employability coaches and other support agencies, helping them manage their money, signing up for benefits or to move on to a more permanent home.

It’ll be your job to help boost their confidence and support them on their journey as they rebuild their lives.

Through all of this you’ll need to keep records of everything, so there is some admin to do.

**So, who are you?**

At times this role is tough but most of the time it can be incredibly rewarding. You will need to be resilient, empathetic, and able to leave your work at work and not take it home with you.

As a minimum requirement you’ll need:

- Experience of working with vulnerable people
- Experience of delivering structured support and risk management
- To be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude

Ideally, you’ll also have:

- An understanding of supporting vulnerable people - this could include having your own lived experience of homelessness or drug or alcohol addiction.

You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours and may include Lone Working

**Enjoy the rewards**

Working with us, you’ll enjoy competitive pay, 28 days holidays plus bank holidays, a wide range of benefits, flexible working, and the chance to learn valuable new skills. We empower our people to do great work by investing in learning, personal development, and technology.

If you’re the kind of person that wants to do a really great job and make a difference to our customers, we think you’ll love it here. Sound like a challenge you’d like to take on? Then get in touch and let’s talk about how you can help us transform lives and revitalise neighbourhoods.

We encourage applicants from all sections of the community so that we can truly reflect the neighbourhoods in which we work.

**Role requires you to**:
Supporting Customers:
We use Psychologically Informed approaches and Trauma Informed Care principles to support our customers to develop new ways of thinking and to make steps towards independence, by:

- Leading on Co-producing bespoke support and move-on plans, involving key stakeholders (e.g. family/other support providers), where appropriate.
- Organising and carrying out regular planned reviews of support and risk plans, or following an incident/significant change in a customer’s circumstances.
- Engaging customers to meet agreed outcomes and develop life skills.
- Assisting customers with day-to-day support and tenancy-related matters.
- Identifying and promoting opportunities for employment, education and training and supporting customers to remove barriers to accessing these opportunities.
- Signposting customers to appropriate external support services, including interventions such as food banks and other community resources.
- Supporting customers to be ‘tenancy ready’ to enable successful move on.
- Supporting customers to be financially independent through budgeting plans and maximising income.
- Supporting and monitoring customers’ healthcare needs, ensuring appropriate contact with healthcare professionals.
- Empowering customers to move towards self-management of their medication by following the medication procedure.
- Leading on support initiatives including Group Work.
- Ensure the safety of our customers by following local safeguarding procedures, recognizing and acting on any significant risk, and escalating appropriately.
- Record and update clear, factual, accurate, strengths based customer information on the local or appropriate digital platform.

Service Delivery:

- Facilitate the referral process into the service and assess potential new customers.
- Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support.
- Work with customers to maintain a safe environment by reporting repairs and health and safety concerns
- Clean and prepare rooms as appropriate.
- Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with responsibilities for the safety of the service
- Develop and maintain local partnerships to provide a holisti

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