Part-time Team Member Reception

5 months ago

Edinburgh, United Kingdom Beds & Bars Full time

**Summer Part-time Team Member Reception**

Love travel and enjoy creating memories? Our Team Members at our Receptions are the beating heart of our hostels, and we’re looking for awesome people to join the team

**Essential requirements**

**You must**:

- Be eligible or have all necessary documentation in which to be legally employed in the country, which you are based.
- All Documentation required by any Local/Regional/National certifying or governing bodies in which to operate legally within you units’ country.
- Have a up to date/active bank account in your own name.
- Be able to converse Fluently in English.
- Where “live in” accommodation is not provided. Have a fixed place of residence and live within a reasonable travelling distance of the unit.

**Person Specification**

**Customer focus**
- Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere.
- Remain calm, patient, and polite, if receiving customer feedback
- Be helpful and go out of your way to help our customers.

**Drive**
- Be confident and self-motivated.
- Demonstrate a passionate commitment to the business.
- Welcome and embrace change, with a positive attitude.
- Be able to work unsupervised in a busy environment.
- Be able to prioritise duties.

**Personal integrity**
- Be honest and reliable.
- Be trustworthy and respectful.
- Be immaculately dressed.
- Maintain excellent timekeeping and attendance.
- Be always professional.

**Team work**
- Always be a good team player.
- Build and maintain good relationships with all team members.
- Work together with the team to ensure that the pub is the best it can be.
- Be willing to take on jobs to balance the team workload.
- Be able to communicate well with people of all levels.
- Developing self and others
- Be motivated to learn and develop self.
- Seek feedback and invest time in personal development.
- Supervise, train and develop others.
- Support, encourage and motivate others.
- Coach, guide and give feedback to others.

**Managing change**
- Welcome and embrace change, with a positive attitude.
- Understand the need for change.
- Look for opportunity to improve areas of the pub and business.

**Gaining commitment**
- Communicate clearly to colleagues and customers.
- Gain commitment of others by using own knowledge.
- Act as a role model.

**Analysing and decision-making**
- Understand information quickly and accurately.
- Resolve problems using current guidelines.
- Be able to work independently and know when to escalate issues.

**Perks & Benefits Section**:
Beds and Bars is an internationally-known travel brand that operates 21 backpacker hostels and 16 bars and pubs across Europe. If you want to work for a business that’s dedicated to building your skills and knowledge of the hospitality industry, then we could be the company for you.

**Our industry-leading benefits include;**
- 50% off Food and Drink in all of our bars
- 50% off St Christopher’s Inns accommodation in Europe (and other partners across the world)
- Industry-recognised training
- Regular incentives and trips away
- Employee of the Month, Quarter and Year awards with cash rewards
- Free mental health support, counselling and care
- Award-winning company development schemes

**We love to work hard and play hard, and we’re always on the lookout for the next rising stars in hospitality. If you think you could be a good fit, please do get in touch

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