Customer Assistant

5 months ago

Longwell Green, United Kingdom Marks & Spencer Full time

**Customer Assistant - Cafe - Longwell Green**

**Working Pattern**

Week 1
Monday: 08:30-12:30
Wednesday: 13:30-17:30
Thursday: 08:30-12:30
Friday: 08:30-12:30

Week 2
Sunday: 10:30-14:30
Wednesday: 13:30-17:30
Thursday: 08:30-12:30
Friday: 13:30-17:30

**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve

**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands how M&S operates, it’s strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

LONGWELL GREEN, BRISTOL, ENGLAND;
Bristol Longwell Green RP

  • Customer Assistant

    5 months ago

    Longwell Green, United Kingdom M&S Full time

    **Summary** Beauty Customer Assistant **All the details** **Beauty Customer Assistant** 14 Hours Per Week Each Week - Sunday 10:30-17:00, Tuesday 10:00-14:00, Thursday 10:00-14:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open...

  • Customer Assistant

    5 months ago

    Longwell Green, United Kingdom M&S Full time

    **All the details** **Customer Assistant - Foods - Longwell Green** **8 Hours Per Week - Every Tuesday and Saturday 18:00-22:00** **This is a temporary position.** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant...

  • Customer Assistant

    5 months ago

    Longwell Green, United Kingdom M&S Full time

    **All the details** **Customer Assistant - Beauty - Longwell Green - 15.5 Hours Per Week** **Working Pattern** Monday 16:00 - 20:00 Wednesday 16:00 - 20:00 Saturday 10:00 - 18:00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting...

  • Customer Assistant

    5 months ago

    Longwell Green, United Kingdom Marks & Spencer Full time

    **Customer Assistant - Cafe - Longwell Green** Each Week Sunday - 8:00 - 17:00 Monday - 8:30 - 17:30 Tuesday - 8:30 - 17:30 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and...

  • Customer Assistant

    4 months ago

    Longwell Green, United Kingdom Marks & Spencer Full time

    **Customer Assistant - Foods - Longwell Green** **Working pattern** Week 1 Mon: 04:30-09:30 Fri: 04:30-09:30 Sat: 04:30-09:30 Week 2 Sun: 06:30-11:30 Mon: 04:30-09:30 Wed: 04:30-09:30 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an...

  • Customer Assistant

    5 months ago

    Longwell Green, United Kingdom Marks & Spencer Full time

    **Customer Assistant - Cafe - Longwell Green** **16 Hours Per Week** **Week One -** **Monday 08:30-12:30** **Tuesday 08:30-12:30** **Thursday 08:30-12:30** **Friday 08:30-12:30** **Week Two -** **Sunday 10:00-14:00** **Monday 08:30-12:30** **Tuesday 08:30-12:30** **Wednesday 09:30-13:30** **Purpose** - To deliver a great shopping experience for their...

  • Customer Assistant

    5 months ago

    Longwell Green, United Kingdom Marks & Spencer Full time

    **Customer Assistant - Cafe - Longwell Green** **Working Pattern** Week 1 Sunday: 10:30-14:30 Thursday: 13:30-17:30 Friday: 13:30-17:30 Week 2 Monday: 08:30-12:30 Thursday: 13:30-17:30 Friday: 08:30-17:30 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working...

  • Customer Assistant

    5 months ago

    Longwell Green, United Kingdom Marks & Spencer Full time

    **Customer Assistant - Longwell Green - Foods** **Working pattern**: Week 1: Sun: 04:30-09:30 Mon:04:30-09:30 Wed: 04:30-09:30 Thu: 04:30-09:30 Fri: 04:30-09:30 Week 2 Mon: 04:30-09:30 Tue: 04:30-09:30 Wed: 04:30-09:30 Fri: 04:30-09:30 Sat: 04:30-09:30 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task...

  • Customer Assistant

    5 months ago

    Longwell Green, United Kingdom M&S Full time

    **All the details** **Work Pattern** **Tuesday: 06:00-10:00** **Thursday: 06:00-10:00** **Saturday: 06:00-12:00** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be...

  • Customer Assistant

    5 months ago

    Longwell Green, United Kingdom M&S Full time

    **All the details** Below is the working pattern for this vacancy. Sunday 06:30-10:30 Wednesday 06:00-10:00 Saturday 06:00-10:00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business,...

  • Customer Assistant

    5 months ago

    Longwell Green, United Kingdom M&S Full time

    **All the details** Below is the working pattern for this vacancy. Sunday 06:30-10:30 Friday 06:00-10:00 Saturday 06:00-10:00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business,...

  • Customer Assistant

    5 months ago

    Longwell Green, United Kingdom M&S Full time

    **All the details** Week 1 Monday 0500 - 0900 Tues 0500-0900 Thurs 0500-0900 Sat 0500-0900 Week 2 Mon 0500-0900 Weds 0500-0900 Thurs 0500-0900 Sat 0500-0900 **Under 18 disclaimer** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting...

  • Customer Assistant

    5 months ago

    Longwell Green, United Kingdom M&S Full time

    **All the details** **Work Pattern**: Week 1 Monday: 16:00-20:00 Tuesday: 16:00-20:00 Thursday: 16:00-20:00 Friday: 16:00-20:00 Week 2 Sunday: 8:00-12:00 Monday: 16:00-20:00 Wednesday: 16:00-20:00 Thursday 16:00-20:00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every...

  • Customer Assistant

    5 months ago

    Longwell Green, United Kingdom M&S Full time

    **All the details** Work Pattern: Week 1 Sunday: 12:00-16:00 Wednesday: 16:00-20:00 Friday: 06:00-15:00 Week 2 Tuesday: 16:00-20:00 Friday: 16:00-20:00 Saturday: 10:00-19:00 **Under 18 disclaimer** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst...

  • Customer Assistant

    5 months ago

    Longwell Green, United Kingdom M&S Full time

    **All the details** **Work Pattern**: Week 1 Monday: 16:00-20:00 Tuesday: 16:00-20:00 Thursday: 16:00-20:00 Friday: 16:00-20:00 Week 2 Sunday: 8:00-12:00 Monday: 16:00-20:00 Wednesday: 16:00-20:00 Thursday 16:00-20:00 **Under 18 disclaimer** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put...

  • Customer Assistant

    5 months ago

    Longwell Green, United Kingdom M&S Full time

    **All the details** **Work Pattern** **Monday: 16:00-20:00** **Wednesday: 16:00-20:00** **Saturday: 10:00-18:00** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that...

  • Customer Assistant

    4 months ago

    Longwell Green, United Kingdom M&S Full time

    **Key Accountabilities** Customer Assistant - Cafe - Longwell Green 22.5 Hours Per Week Week One - Wednesday and Friday 08:30-16:30, Saturday 09:00-17:00 Week Two - Wednesday and Friday 08:30-16:30, Saturday 09:00-17:00 This role is for an over 18 only to comply with the law. **Key Capabilities** Customer Assistant - Cafe - Longwell Green 22.5 Hours...

  • Customer Assistant

    5 months ago

    Longwell Green, United Kingdom M&S Full time

    **All the details** **Customer Assistant - Cafe - Longwell Green** **8 Hours Per Week - Every Saturday 09:00-18:00** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be...

  • Customer Assistant

    4 months ago

    Longwell Green, United Kingdom M&S Full time

    **Key Accountabilities** Customer Assistant - Cafe - Longwell Green 12 Hours Per Week Week One - Tuesday 08:30-12:30 Wednesday 13:30-17:30 Friday 13:30-17:30 Week Two Sunday 13:00-17:00 Tuesday 08:30-12:30 Wednesday 13:30-17:30 This role is for an over 18 only to comply with the law. **Key Capabilities** **Customer Assistant - Cafe - Longwell...

  • Customer Assistant

    5 months ago

    Longwell Green, United Kingdom M&S Full time

    **All the details** Customer Assistant - Foods - Christmas - Longwell Green 16 Hours Per Week - Monday, Tuesday, Wednesday, Saturday 04:30-08:30 **_This is a temporary contract to end on 30/12/23. _** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst...