Neighbourhood Officer
3 weeks ago
MMP Consultancy are looking to recruit a Neighbourhood Officer to join a leading housing provider, this will be working on a temporary contract based in Surrey
The Neighbourhood Officer, will play a key role in creating safer communities by providing customers with a high quality housing management service, dealing with tenancy management and preventing Anti Social Behaviour.
Main Responsibilities:
Act as an ambassador for the business by building and maintaining positive relationships with all residents and stakeholders
Work with customers at allocation stage including viewings and sign ups and throughout the tenancy to ensure relevant support and safeguarding is given to them to sustain their tenancies
Successfully manage and enforce tenancy conditions through positive engagement, balancing support and tenancy action, including taking relevant court action where necessary
Inspect estates and communal areas cross the patch and any areas of concern are correctly reported to ensure customer health and safety are met
Establish professional working relationships with colleagues, partners and stakeholders to support the delivery of a holistic housing management service
Manage starter tenancies by completing visits, reviewing and monitoring the process to ensure relevant support is given to minimise tenancy failures
Complete pre-void and the end of tenancy process to ensure a streamlined service
Manage and enforce tenancy action including acting as the legal representative where court action is taken
Comply with the Association's Health & Safety requirements to create safer, cleaner and greener environments
Effectively manage and resolve resident contact logged through our internal contact management system
Deliver an effective and appropriate service to all residents fairly and without discrimination
Ensure close work and referrals with relevant agencies to help residents to be supported and safeguarded
Work proactively with local partners and our customers to deliver a community-based service
Experience Required:
Understanding of relevant housing law
Experience of handling difficult customers and situations in a compassionate and sensitive manner Good IT skills and knowledge of Microsoft Office Suite
Good written and verbal communication skills
Experience in a housing sector
Qualifications at GCSE level, BTEC, GNVQ Intermediate, NVQ Level 2 or equivalent
Proven record of dealing with vulnerable individuals in complex situations
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