Service Advisor

4 weeks ago

Bury St Edmunds, United Kingdom Motorvogue Full time

Motorvogue are a forward-thinking company working with 13 brands across 5 locations: Fiat, Fiat Professional, Abarth, Alfa Romeo, Jeep, Renault, Dacia, CUPRA, SEAT, Hyundai, Isuzu, DS and Citroen. With showrooms in Northampton, Bedford, King’s Lynn, and Norwich, our latest site in Bury St Edmunds opened in July.

We are now looking for a Service Advisor for our Fiat, Abarth, Citroen and Peugeot Aftersales department. Experience in this role is not necessary, we can teach you all you need to know.

**About you**

You will have:

- Excellent communication, interpersonal and negotiation skills
- An ability to be highly organised and able to prioritise workloads
- A positive attitude at all times and always lead by example

As a Service Advisor, your Key Objectives will include:

- Maximising service profitability through the use of professional sales techniques
- Sell additional products, services and repair works in a professional manner
- Ensure customer awareness of all products and services available
- Approach all customers and assist with requests, including requests regarding parts, vehicle sales and repairs
- Maintain effective liaison with sales, parts and workshop teams
- Ensure the tidiness of the reception desk to promote the professional image of the retail facility and that all displays / promotions, prices, materials etc are current and in first class condition.

You will ensure the highest level of customer care and satisfaction at all times:

- Maintain a presence at the service reception desk, ensuring that all customer queries (whether in person or on the telephone) are answered or dealt with immediately
- Answer customers questions regarding technical problems in a manner that is easily understood and does not use excessive jargon, or find the appropriate member of staff to do so
- Pro-actively contact customers to update them on progress of work
- Notify customers promptly of completion of work
- Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Service Manager

You will maintain excellent standards of departmental administration:

- Follow correct procedure when issuing loan cars to customers, ensuring all paperwork is completed correctly and copies of customer’s driving licence are obtained (when applicable)
- Document all warranty work as per manufacturer requirements and retail policy and ensure the customer signs for all work undertaken
- Accurately maintain departmental systems
- Ensure compliance to all health and safety / environmental / company policies
- Undertake other tasks and responsibilities as requested by the front-of-house Service Manager

**Remuneration and Benefits**

We offer:

- Industry leading salary of £28,000 basic with an OTE of £36,000
- Bonus Scheme
- CBS Car Scheme
- Company pension
- 22 days holiday (Plus Bank Holidays)
- You will also get your birthday off once probation has been passed.

Think you’ve got what it takes? Then we would love to hear from you

We are proud to embrace our equal opportunities policy and welcome applicants of all backgrounds, sexual orientation and gender to apply.

**Job Types**: Full-time, Permanent

**Salary**: £28,000.00-£36,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

**Experience**:

- Customer-facing: 2 years (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: One location

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