Helpdesk Operative

Helpdesk Administration
- Ensuring that the information received from the customer is clear enough to ensure the works are allocated correctly.
- Enter data onto the helpdesk system accurately with the required detail, ensuring the appropriate priority level is given to work orders dependant on risk and to allocate works to the correct contractor or internal resource.
- Co-ordinate works with customer and resource effectively ensuring all parties are kept informed of attendance times.
- Track and monitor the progress of works, ensuring that service level agreements (SLA’s) are adhered to by resources, that the customer is kept informed of progress at all times and that the system is kept updated in ‘real’ time from start through to completion.
- Dealing with all customer queries to a high standard and escalating issues where necessary.
- Upload relevant documentation including but not limited to invoices, material receipts, Camden engineers and contractors work sheets onto relevant system and entering any required data onto FM system accurately.
- Provide general administrative support to the team as directed by management. Items to include but not limited to raising Purchase Orders, taking meeting minutes, updating contact lists, typing up worksheet information onto FM system and keeping work rotas up to date.
- Providing basic reports as required from the FM system including weekly updates to be sent to customers and monthly performance reports.
- Type up quotations as directed by colleagues.
- Working as part of a wider Helpdesk team on rota to cover core hours of operation between 08:00 and 18:00 Monday to Friday

Rate: £15.92 Umbrella

**Job Types**: Full-time, Temporary contract
Contract length: 3 months

**Salary**: £15.92 per hour

**Experience**:

- helpdesk: 1 year (preferred)
- local authority: 1 year (preferred)

Work Location: In person