Customer Service

1 month ago

Lamberhurst, United Kingdom Irlam Associates Full time

Customer Service Advisor & Operations
Tunbridge Wells, TN3 8LA.
£20k - £24k + bonus (£1k per quarter)
7-4 / 8-5 / 8:30-5:30pm (Rota'd weekly)
Irlam Associates are proud to be representing one of the UK's largest and well-known same day courier services in their search for a Customer Support to join their highly successful team at their site close to Tonbridge. This is an entry level role where youwill be responsible for processing customers orders for same day and next day deliveries, dealing with queries and overall delivering a 1st in class service to all.
Monday - Friday but flexibility is required to work 1 in 5 weekends.
Key Responsibilities:

- To keep track of delivery records from the drivers.
- Upselling to customers to ensure continued revenue stream.
- Handling customer enquiries around availability of services and pricing.
- Explaining service and pricing.
- Negotiate prices with customers to ensure best margins achieved.
- Liaise with other branches and 3rd party suppliers and ensure best prices.
- Develop lasting customer relationships.
- Accurately and efficiently entering all customer information and order details into the system.
- Provide a high level of customer care through regular contact, obtaining feedback and monitoring account performance.
- Resolving customer issues and queries as necessary.
Key Skills:

- Experience working in a customer service led & administrative role.
- Knowledge of sales processes and customer service skills.
- Excellent communication with a strong focus on excellent customer service and relationship building skills.
- Strong interpersonal skills, able to organise, administer, plan and prioritise effectively.
- Experience of Microsoft Office, Word and Excel and knowledge of CRM systems too.
This is a fantastic opportunity to join a very large but continually growing business in a key role as part of their growth, bringing additional opportunities for the right person to develop a career.

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