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Customer Service Advisor

2 months ago

Bishopton, United Kingdom Manpower Full time

Do you enjoy providing excellent customer service? Do you enjoy communicating with a wide range of people? If you answered 'Yes,' we would love to hear from you.

What will I be doing?

As a Customer Service Advisor, you'll play a key part in delivering a first-class customer service experience. The Customer Service Team within PIP is responsible for providing support to claimants wanting an update on their Personal Independence Payment(PIP) claim. The Customer Service Team is the first line of support available and represents the voice of the company to our claimants.

As a team, the main aim is to resolve any queries upon first contact. The department is responsible for a wide variety of tasks via the telephone such as logging and updating new information; providing assistance in the tracking and co-ordination of risksand issues; dealing with special requests for claimants; first line complaint management and supporting other departments with calls and administrative tasks as the needs of the business dictate.

Please Note: The role is full-time working on a shift Pattern to cover the following working hours: between 8am-8pm, weekend working is required. All shift patterns to be agreed with line manager.

What do I need?

Ideally you will have worked in a customer service role before, but if this is your first role or a career change don't worry as we provide all the training and support you'll need. The most important thing we are looking for is a passion for providing greatcustomer service and the resilience to succeed.

At a minimum you should have:

- A passion for helping others
- Strong English language skills - allowing you to communicate easily with customers both verbally and in writing to describe technical details to non-technical customers
- Ability to listen and understand issues so you can provide solutions in a fast-paced environment
- Ability to confidently us IT software

What's in it for me?

As a valued employee of Atos, you'll have access to a range of amazing benefits;
- Opportunity for paid overtime
- Competitive pay rates - £21,300 per annum
- Learning and development tailored to your role
- A culture encouraging inclusion and diversity

Please Note: As part of the recruitment and on-boarding processes, we require you to undertake the following compliance checks, which must be completed to progress: Baseline Personnel Security Standard (BPSS), Disclosure and Barring Service (DBS), Proofof right to work, Proof of Address, and three years of work references. If you have lived outside the UK/travelled for six months or more in the last five years, you must undertake a police check.

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