Gi Complaints Specialist

1 month ago

London, United Kingdom Alexander Mann Solutions (AMS) Full time

**Responsibilities of the role**:

- Demonstrating empathy towards customers, whilst understanding the context of their challenges.
- Investigating all complaints in a fair, consistent and effective way, engaging with a wide range of stakeholders as appropriate.
- Identifying and analysing key information to support decisions.
- Delivering consistent, professional, prompt, and fair responses and communicating in a highly effective manner.
- Ensuring all regulatory principles are adhered to whilst managing a complaints caseload.
- Supporting root cause and trend analysis.
- Supporting a culture of continuous improvement within the team and wider business.
- Experience in complaint handling from within the travel insurance field.
- Experience in handling customer complaints within insurance.
- Excellent communication skills and strong attention to detail.
- Technical knowledge of insurance guidelines and procedures would be advantageous.
- Ability to work independently and as part of a team is essential.
- An assertive and resilient character with strong negotiating skills and a can do attitude whilst always acting with integrity.
- A great team player, demonstrating role model behaviours.

**Next steps**
**_
This client will only accept workers operating via an Umbrella or PAYE engagement model._**

At Zurich, we are proud of our culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work we have a diverse mix of customers and we want our employee base to reflect that. Our diversity and inclusion initiatives are creating an environment where everyone feels welcome regardless of protected characteristics.

AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.

Job Reference: ZU0100825

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