Supervisor

3 weeks ago

Norfolk, United Kingdom Gasway Services Ltd Full time

Gasway are East Anglia’s premier heating experts’ delivering both reactive and planned solutions to our wide base of customers.

We have a new opportunity to join our team as a Supervisor within our Kitchens and Bathrooms Department. In this role you will effectively supervise the team to ensure delivery of a high-quality service through management of performance and day to day activities meeting the required service expectations and legislative standards.

**Working Hours**: Full time, 40 hours per week

**Salary**: between £29,000 - £32,000 dependent on experience

**Location**: Norfolk - **You will be required to drive for this role**

In addition to the above we offer the following rewards and benefits:

- **Holiday**: We offer 22 days holiday plus Bank Holidays which will increase with your length of service
- **Company Sick Pay & Life Insurance**
- **Flexible Rewards**:We offer discounted services and discounted retail offering through our rewards platform
- **Wellbeing Support**:We offer an employee assistance programme, wellbeing events and much more to support you and your family
- **Continued Professional Development**:We will continue to support you in developing your skills to support you in your role
- **Company Vehicle**
- **Full Company Uniform**

**Main Responsibilities include**:

- Overseeing all aspects of Health and Safety, ensuring compliance with current regulations and regulatory standards. (e.g. Gas Safety Regs, NICEIC, OFTEC, MCS, Building Control)
- Supporting the delivery of the effective use of resources to ensure all jobs are completed to a high standard first time, on time and within budget
- Ensuring performance management processes are carried out effectively
- Ensuring service and quality standards are compliant with current relevant regulations, contract terms and customer expectations
- Working closely with Management to improve service, achieve company growth aims and improve brand awareness.
- To manage and control expenditure within agreed budgets and proactively manage P&L to ensure profitability including responsibility for maintaining stocks of materials, ensuring accurate records are kept of both usage and requisitions, and authorising requisitions within budgets.
- To ensure high levels of customer satisfaction and feedback are attained for servicing, responsive and planned works and be responsible for meeting all key performance indicators.
- To monitor and manage the day-to-day operational management of Team Leaders and Engineers across all business areas of all work-related activities involved with the works.
- To investigate and resolve customer complaints. Promote high standards of customer care throughout the Team and with external partners.
- To assist in undertaking Client liaison activities, where required, including formal contract meetings, designs and estimates
- To assist in providing accurate reports on all areas of performance and assist in actively managing performance of the Engineers and any sub
- contractors to produce benefits for the organisation and our customers.
- To monitor job costings across all gas related contracts and make recommendations to maximise economy, effectiveness and efficiency.
- To conduct regular 121s, provide ongoing technical support, understand career aspirations, and ensuring the health and wellbeing of the team
- To compile and deliver toolbox talks with the support of team leaders ensuring all compliance and operation issues are covered on a monthly basis
- To support the recruitment and onboarding new team members, taking ownership, and supporting the probation process as necessary
- Proven experience of supervising teams delivering Kitchen & Bathroom works
- Excellent technical knowledge
- Understanding of quality standards and compliance
- Budget Management
- Experience of working within a Social housing organisation
- Detailed and wide-ranging knowledge of Health and Safety legislation

**Essential Skills**:

- Good Interpersonal skills and ability to communicate effectively
- Ability to proactively solve problems
- Ability to negotiate and deal with conflict and difficult conversations
- Ability to plan and organise work; balancing conflicting priorities to ensure that tasks are completed on time and of a high quality
- Act as a good role model with the ability to motivate, coach and develop
- Able to use data quickly and effectively to monitor delivery, diagnose problems and develop plans
- Takes an innovative and flexible approach to work situations; willing and able to adjust to changing demands
- Self-motivated and able to adapt to different circumstances
- Commercial awareness
- Competent in the use of Microsoft Office
- Full UK Driving Licence

**Desirable Qualifications**:

- H&S Qualification such as SSSTS
- NVQ Level 3 or higher in team leader or supervisor or equivalent

**Job Types**: Full-time, Permanent

**Salary**: £29,000.00-£32,000.00 per year

**Benefits**:

- Company pension
- Cycle to

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