Host/hostess
2 weeks ago
**About us**
Revolution St Peters Square is a small business in FOOD_BEVERAGE_SERVICES in Liverpool. We are professional and agile.
Our work environment includes:
- Wellness programmes
Position Overview:
We are seeking a friendly, enthusiastic, and organized individual to join our team as a Restaurant Host/Hostess. As a host/hostess, you will be the first point of contact for guests and play a vital role in creating a positive dining experience. Your warm greeting and efficient seating will set the tone for the guests' visit and contribute to the overall success of our restaurant.
**Responsibilities**:
1. Greeting and Seating Guests:
- Welcome guests with a friendly and professional demeanor.
- Escort guests to their assigned tables or waiting areas promptly and courteously.
- Provide accurate wait times and manage waiting lists effectively.
2. Reservation Management:
- Receive and record reservations over the phone or through an online system.
- Maintain an organized reservation book or computerized system.
- Monitor table availability and plan seating arrangements accordingly.
3. Communication and Coordination:
- Collaborate with the kitchen and serving staff to ensure smooth table turnovers and efficient service.
- Relay any special requests or guest preferences to the appropriate staff members.
- Communicate with guests regarding wait times, specials, promotions, and general restaurant information.
4. Guest Assistance:
- Assist guests with coat check, if applicable.
- Provide menus and answer any questions about menu items.
- Offer recommendations and suggestions based on guests' preferences.
5. Complaint Resolution:
- Address guest concerns or complaints in a professional and timely manner.
- Communicate issues to the restaurant management team as necessary.
- Strive to resolve problems to the guests' satisfaction whenever possible.
6. Maintain Cleanliness and Organization:
- Keep the host/hostess station clean, organized, and well-stocked with necessary supplies.
- Ensure the waiting area is clean and comfortable for guests.
- Monitor and maintain the cleanliness of menus, promotional materials, and other guest resources.
**Requirements**:
- High school diploma or equivalent.
- Previous experience in a customer service or hospitality role is preferred.
- Exceptional interpersonal and communication skills.
- Ability to remain calm and composed in high-pressure situations.
- Excellent organizational and multitasking abilities.
- Professional appearance and a positive, welcoming attitude.
- Basic knowledge of restaurant operations and menu items.
- Familiarity with reservation management systems is a plus.
- Flexibility to work evenings, weekends, and holidays as required.
As a Restaurant Host/Hostess, you will play a crucial role in ensuring our guests have a memorable dining experience from the moment they enter our restaurant. If you enjoy providing exceptional customer service, have a passion for hospitality, and thrive in a fast-paced environment, we would love to hear from you. Join our team and be a part of creating unforgettable moments for our valued guests.As a host/hostess here at Revolution, you are the
**Job Type**: Part-time
Part-time hours: 0-16 per week
**Salary**: £10.00-£10.50 per hour
**Benefits**:
- Flexitime
- Store discount
Schedule:
- Flexitime
- Weekend availability
Supplemental pay types:
- Tips
Ability to commute/relocate:
- Liverpool: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Hospitality: 1 year (preferred)
Work Location: In person
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