Concerns Team Administrative Assistant

2 weeks ago


Abercynon, United Kingdom Cwm Taf Morgannwg University Health Board Full time

Applications are invited for an interesting and varied role as Administrative Assistant within the Corporate Concerns Team, based at the Health Board’s Headquarters in Abercynon. The Health Board is currently undergoing a re-organisational change and therefore, this is an exciting time in which to join a developing and growing team. The Corporate Concerns Team incorporates Patient Safety Incidents, Complaints, Inquests and Legal Claims so this will be an excellent opportunity for an individual’s progression and learning.

The Administrative Assistant will be responsible for providing administrative support, as outlined within the job description, and will provide a frontline service to patient and families who wish to raise concerns about NHS care and treatment. Therefore, the ability to empathise and a willingness to help service users is key to this role. It will require a motivated and enthusiastic individual who is competent in providing an efficient and effective service within a fast paced office environment and proficient in the use of the Welsh language, via all forms of communication. The Administrative Assistant will support the Concerns Team to provide an integrated approach to managing Concerns and will support the whole team to deliver improvements in patient safety.

As stated above, the ability to communicate fluently in Welsh is essential for this post.

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf.

**We live by our core values**:

- We listen, learn and improve
- We treat everyone with respect
- We all work together as one team

We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.



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