Admissions Coordinator

1 month ago

London, United Kingdom Bank Partners Full time

**Job Summary**

To provide an effective admissions service for a designated service or group of consultants and be the primary point of contact for patients and staff for any administrative issues relating to those admissions. To ensure that patients are given clear information regarding their surgery arrangements and that their surgical pathway is managed smoothly and efficiently, in line with RTT rules. Work closely with the responsible surgeons, lead nurses, pre-assessment and theatres to ensure that theatre lists are appropriately utilized.

**Main Duties & Responsibilities**
- Consultant surgeons and their teams
- Lead nurses
- Pre-assessment staff
- Theatres
- Medical secretaries

Other operational management colleagues

Arranging admissions

**Main Duties & Responsibilities**

The post holder will be a member of the trust’s admissions team reporting to the Clinic Manager and Clinic Supervisor. You will be required to work closely with:

- Consultant surgeons and their teams
- Lead nurses
- Pre-assessment staff
- Theatres
- Medical secretaries

Be responsible for ensuring that all patients are added to the waiting list within 24 hours of the decision to admit
- When the date has been agreed with the patient in clinic ensure that all information OpenEyes/PAS is accurate and that the patient has had a pre-assessment appointment made and a post-op appointment made (where appropriate).
- If no date has been agreed with the patient make sure that a date is arranged within 5 days of the decision to admit.
- Ensure that every patient has a pre-assessment appointment. Be responsible for booking pre-assessment appointments.
- Ensure that all surgery dates are arranged with choice and that all offer dates are reasonable (at least three weeks notice). Where it is not possible to contact a patient by telephone ensure that a robust partial booking process is followed.
- Liaise closely with the surgeons, their teams and the lead nurses to ensure that the theatre lists are booked appropriately. Regularly review future lists and ensure that unused slots are kept to a minimum.
- Patients of the same clinical urgency should be booked in chronological order where possible
- Dates should always be offered within the patient’s 18 week breach date. Where this is not possible escalate appropriately.
- Update notes about theatre lists on the OpenEyes scheduling software (eg closed lists / additional patients to go on).

Where a patient requires transport or an interpreter ensure that arrangements are made for these to be booked.

**Patients reminders**
- Ensure that all patients are reminded of their surgery date by telephone at least 48 hours’ in advance in order to minimise DNAs.

**General duties**
- To comply at all times with the requirements of the Health & Safety regulations under the Health & Safety at Work Act (1974) and to take responsibility for the health and safety and welfare of others in the working environment ensuring that agreed safety procedures are carried out to maintain a safe environment.
- The trust has adopted a security policy in order to help protect patients, visitors and staff and to safeguard their property. All employees have a responsibility to ensure that those persons using the trust and its service are as secure as possible.
- It is the responsibility of all trust employees to fully comply with the safeguarding policies and procedures of the trust. As a Moorfields employee you must ensure that you understand your role in protecting adults and children that may be at risk of abuse. Individuals must ensure compliance with their safeguarding training.
- The trust is committed to a policy of equal opportunities. A copy of our policy is available from the human resources department.
- You should familiarise yourself with the requirements of the trust’s policies in respect of the Freedom of Information Act and comply with those requirements accordingly.
- The role description gives a general outline of the duties of the post and is not intended to be an inflexible or finite list of tasks. It may be varied, from time to time, after consultation with the post holder

**Person Specification**
- Proactive, positive and enthusiastic attitude
- Ability to use initiative
- Excellent oral and written communication skills.
- Ability to work under pressure
- Excellent oral and written communication skills.

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