European Coffee Experience Specialist

7 months ago


Milton Keynes, United Kingdom UCC Coffee UK Limited Full time

Working closely with the Head of Coffee Experience this role will be overseeing UCC’s customer facing Training Academy, providing support to our sales and technical teams maximising UK and European commercial opportunities.

***

**The Role**:
***
- Create and maintain a UCC European contact strategy, identifying key stake holders for sharing best practise and consulting on progress and knowledge gaps.
- Promote UCC’s quality products and coffee training resources, drive sales opportunities using the COFFEEWORKS approach to optimise customer success.
- Take ownership for coffee education, tailoring the language to suit the customer audience, promoting best practise, efficiencies, delivering customer experience excellence.
- Stays ahead with maintaining and developing personal coffee product knowledge and emerging key market trends.
- Work closely with key stakeholders to build customer relationships, analyse performance, build strategic development plans and support UCC European customer execution.
- Responsible for the management, administration, communication and initiatives linked to specific customer development plans.
- Take an active role in the evolution and maintenance of the Coffee Works suite, and associated technology.
- Responsible for the presentation and upkeep of the UCC’s Milton Keynes training facility.
- Maintains a safe and healthy work environment by following agreed organizational policies and procedures.

**The Person**:
***
- Proven customer facing hospitality professional with coffee experience
- Dynamic with a passion for delivering first class customer service
- Organised and capable of managing a detailed database / tracker
- Able to multitask and prioritise workload in a pressurised environment
- Confident and inspiring individual with excellent communication skills
- Self-motivated with the ability to prioritise own diary and workload
- Flexible approach to work and hours

**Salary**:Up to** **£40k + Company Car + Pension + Life Assurance + EAP + other Company benefits



  • Milton Keynes, Milton Keynes, United Kingdom UCC Coffee UK and Ireland Full time

    We are seeking a highly skilled Coffee Boiler Specialist to join our team at UCC Coffee UK and Ireland. As a key member of our maintenance team, you will play a crucial role in ensuring the reliability and efficiency of our coffee machine boilers.The estimated salary for this position is £35,000 - £45,000 per year.Job Description:You will be responsible...


  • Milton Keynes, Milton Keynes, United Kingdom Costa Coffee Full time

    Unleash Your Passion for CoffeeWe're seeking a talented Barista Maestro to lead our Kingston cafe team! As a key member of our crew, you'll be responsible for crafting exceptional coffee experiences that exceed our customers' expectations.Salary: £33 per hour, rising with training to £12.83 (dependent on store location).About the Role:As a Barista Maestro,...

  • Coffee Trainer

    7 months ago


    Milton Keynes, United Kingdom UCC Coffee UK Limited Full time

    A customer facing field-based role, interacting, and supporting a broad range of clients ranging from high street independents to national brands and organisations. Delivering on-site operation and Barista Training on our range Coffee Equipment while following our “Coffee Works” standards to improve the customer experience. **The Role** - Act as...


  • Milton Keynes, Milton Keynes, United Kingdom Costa Coffee Full time

    Costa Coffee Team Leader OpportunityWe are seeking a highly skilled and motivated Team Leader to join our Kingston store team. This part-time role offers an estimated salary of £12.83 per hour, with the potential for growth through training and development.Job Overview:This is an exciting opportunity to take on a leadership role within our coffee shop,...


  • Milton Keynes, Milton Keynes, United Kingdom Costa Coffee Full time

    Job OverviewWe are seeking a skilled and enthusiastic Barista to join our team at Costa Coffee. As a key member of our store, you will be responsible for delivering exceptional customer service, preparing high-quality drinks, and maintaining a clean and welcoming store environment.In this role, you will have the opportunity to develop your skills and...

  • Coffee Team Lead

    3 weeks ago


    Milton Keynes, Milton Keynes, United Kingdom Costa Coffee Full time

    **About Us**Costa Coffee is a global coffee brand with a passion for delivering exceptional customer experiences. We're committed to creating a positive and inclusive work environment where our team members can grow and thrive.Salary: £33 per hour, rising with training to £12.83 (dependent on store location)About the RoleWe're seeking an experienced...


  • Milton Keynes, Milton Keynes, United Kingdom Costa Coffee Full time

    Are you a people person with a passion for delivering exceptional customer service? Costa Coffee is seeking a skilled Barista to join our team.Salary: £12.00-13.00 per hour (dependent on location)Job Description:We are committed to delivering exceptional customer experiences and creating a positive impact on our communities. As a Barista, you will be...


  • Milton Keynes, United Kingdom UCC Coffee UK Limited Full time

    Working closely with internal departments, and external UCC Customers to plan the schedules of field-based Coffee Trainers, ensuring machine training and coffee quality processes are adhered to and meet customer specifications and expectations. **The Role**: - Manage the day-to-day plan for the Training Schedule to ensure the field team are fully...


  • Milton Keynes, Milton Keynes, United Kingdom Cineworld Cinemas Ltd Full time

    Job Summary: The Cineworld Cinemas Ltd in Milton Keynes is hiring a motivated Barista to deliver exceptional customer experiences. As a Coffee Experience Manager, you will be responsible for maintaining store cleanliness and ensuring customer safety.Key Responsibilities:Respond to customer needs and provide legendary customer service.Maintain a clean store...


  • Milton Keynes, Milton Keynes, United Kingdom French Selection UK Full time

    Job Title: European Market Expansion SpecialistWe are seeking an innovative European market expansion specialist to join our team and drive the growth of our international sales.The ideal candidate will be responsible for identifying new business opportunities, developing and implementing effective market expansion strategies, and providing sales support...


  • Milton Keynes, Milton Keynes, United Kingdom Cineworld Cinemas Ltd Full time

    Cineworld Milton Keynes is one of the busiest cinemas in the UK. Located within the Xscape Centre, this Cineworld cinema offers a convenient and thrilling experience for film enthusiasts.The role of Lead Coffee Specialist involves providing exceptional customer service to all patrons by delivering high-quality beverages and products in a clean and welcoming...


  • Milton Keynes, Milton Keynes, United Kingdom Costa Coffee Full time

    Career Opportunities at Costa CoffeeWe are currently seeking a Team Leader to join our Kingston store team. In this part-time role, you will have the opportunity to develop your leadership skills while contributing to the success of our coffee shop. The estimated hourly wage for this position is £12.83, with opportunities for growth and development through...


  • Milton Keynes, Milton Keynes, United Kingdom n8 Talent Full time

    Job Descriptionn8 Talent's European Digital Specialist will be responsible for managing campaigns using a CRM system, analyzing performance metrics, and developing a social media schedule.">This role requires 5+ years of experience in digital marketing, preferably with a B2C background.The estimated salary for this role is £70,000 - £80,000 per annum,...

  • Team Lead

    3 days ago


    Milton Keynes, Milton Keynes, United Kingdom Costa Coffee Full time

    Costa Coffee is looking for a Team Lead - Customer Experience to join our team in Milton Keynes. As a key member of our retail operations team, you'll play a vital role in delivering exceptional customer experiences and driving sales growth.About the RoleCreate engaging experiences for customers through excellent service and product knowledgeLead by example...

  • Specialist Barista

    3 weeks ago


    Milton Keynes, Milton Keynes, United Kingdom Costa Coffee Full time

    At Costa Coffee, we believe that everyone deserves an amazing cup of coffee. That's why we're looking for a skilled Barista to join our team and help us deliver exceptional customer experiences.In this role, you'll have the opportunity to learn and grow with our company, developing your skills and knowledge in a fast-paced and dynamic environment.You'll be...


  • Milton Keynes, Milton Keynes, United Kingdom UCC Coffee UK and Ireland Full time

    Job Overview:We are seeking a skilled Boiler Maintenance Specialist to join our team at UCC Coffee UK and Ireland. As a key member of our maintenance crew, you will play a critical role in ensuring the optimal performance and reliability of our coffee machine boilers.Key Responsibilities:Dismantle and refurbish coffee machine boilers to meet high standards...

  • Coffee Connoisseur

    3 days ago


    Milton Keynes, Milton Keynes, United Kingdom Chartwells Independent Full time

    Costa Coffee is recruiting a Coffee Connoisseur to join their team. As a Coffee Connoisseur, you will be responsible for preparing and serving expertly crafted coffee drinks to our customers.About the Role:Job Description: Prepare and serve high-quality coffee drinks, maintain the bar area, process payments, and work as part of a team to deliver exceptional...


  • Milton Keynes, Milton Keynes, United Kingdom Starbucks Coffee Company Full time

    At Starbucks Coffee Company, we're committed to delivering exceptional customer experiences. As our next Customer Experience Director, you'll play a critical role in shaping our customer experience strategy and ensuring that every customer interaction is positive and memorable.You'll work closely with our operations team to identify areas for improvement and...

  • Barista Expert

    1 month ago


    Milton Keynes, Milton Keynes, United Kingdom Costa Coffee Full time

    Pursue Your Dream Career as a Coffee SpecialistWe're searching for a dedicated Barista Maestro to join our Kingston cafe team! As a key member of our team, you'll be responsible for delivering outstanding coffee experiences and leading by example.Salary: £33 per hour, rising with training to £12.83 (dependent on store location).About the Role:As a Barista...


  • Milton Keynes, United Kingdom Hays Specialist Recruitment Limited Full time

    Lean Cost Specialist Hybrid Working Umbrella **Your new company** You will be working for a globally leading brand, as a Lean Cost Specialist to provide expertise for a European wide Programme to deliver cost savings and improve business efficiencies. **Your new role** You will be a Lean Six Sigma Black Belt, with experience identifying cost optimisation...