Operations Team Member
5 months ago
**About Cloud9 Fulfilment**:
In a fast-paced environment you will be a part of a team with a focus on all aspects of the customer service side of the business. We want to clarify that **THIS ROLE IS NOT A CALL CENTER ROLE**, but rather working within our already highly successful customer service team, on all aspects of operations from onboarding to ad-hoc customer requests.
**The role**
This is a diverse role and a perfect opportunity for a confident and ambitious individual looking to get hands on experience in the customer service world. We want you to embrace this role and make it your own. We focus on developing and expanding your current skillset as well as developing you for the future. Within our company, there is a serious opportunity for progression within this role, and the potential for progression is unlimited - but this depends on the effort you put into the role, work hard for us and we will work hard for you
As previously mentioned, this role is very varied and as cliché as it sounds, no day is the same. The role ranges from offboarding and onboarding clients to dealing with generic customer service queries and dealing with customer returns.
Patience and good communication skills are a necessity. We believe in providing a high-quality service that you, yourself, would be proud to receive. We also believe in being efficient so it is key that you can communicate the key information well to clients at the first time of asking.
**The Successful Applicant**
Ideally, we are looking for someone with previous experience in the customer service world, but this is not necessary for the role. We are looking for **high quality applicants, **we believe in employing quality rather than quantity and developing you is key to our business. Our current staff are all very capable salespeople, our team works hard and enjoying yourself doing your work is **very **important to us as a business.
First and foremost, we are looking to employ friendly, trustworthy people who can be relied on to form part of a team and get on with everybody, teamwork is key to the success of our business. Customer Service experience is a bonus but **not a requirement**; we are more interested in **future potential** than experience. If you are up for a challenge, not afraid of hard work and want to work with people you can call friends, you would probably be a good fit for our business.
This is a **hands-on role**, and you will need to **hit the ground running **and approaching the role with **a strong can-do attitude** is key to you doing this. We will provide **all** the training required, we will **invest in you as staff**, and you will have the chance to work alongside top-level members of our service team from day 1, who will help you in whatever way they can. In return, you will have to **commit to the role from day one**. You will need excellent organisational skills, outstanding attention to detail and be able to work under pressure and to tight deadlines.
**The successful applicant will be/have**:
- Friendly and personable
- Smart
- Hardworking
- Determined
- The willingness to learn
- Capable with IT
- Confident
- Excellent telephone manner
- Ability to priorities, organise and manage your own workload
- Driven, proactive, self-motivated and a strong initiative
- The ability to work in a team
- Ability to multitask
- Positive, can-do attitude
**Job Types**: Full-time, Permanent
**Salary**: £10.50-£11.00 per hour
**Benefits**:
- Casual dress
- Company events
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
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