Central Services Team Assistant

2 weeks ago


Newport, United Kingdom Age UK - Isle of Wight Full time

Job Posted: 21 May 2024

**Contract Term**:Permanent

**Location**:Newport, Isle of Wight

**Contract Type**:Part time

**Salary**:£16,796 per annum

**Industries**:Administration** **Customer Service** **General Office** **Charity / Voluntary***

**Closing Date**: Wednesday 29 May 2024
**Central Services Team Assistant, Ref: CSTA78**

**Hours: 25 per week (part-time) to be worked Mon 12.00-17.00, Tues 11.00-16.00, Wed 11.00-1600,**

**Thurs 11.00-16.00, Fri 09.00-14.00**

**Salary: £16,796 per annum**

**Contract: Permanent**

**Location: Based at 147 High Street, Newport, Isle of Wight PO30 1TY**

Age UK Isle of Wight is an independent charity working on the Island to offer support and services to older people. We offer our employees a generous holiday entitlement, shop and gym membership discounts and (post-qualifying period) healthcare benefits.

The Central Services Team aims to empower individuals to make their own decisions and support their health and wellbeing, by providing up-to-date information and signposting advice. The Central Service Team Assistant is the first point of contact for members of the public to our charity. It includes onward signposting and referral to both external organisations and other services within Age UW IW as well as supporting our volunteer sector, home help service and reception.

**Key Duties and Responsibilities**:

- Create, update and record information ensuring accuracy and validity of information
- Provide information from Age UK online information systems and other sources to our clients, referring on to more specialist advice where needed
- Monitor levels of supplies and literature and ordering when necessary
- Support with recruitment processes and monitoring of ongoing compliance
- Process payments and donations
- Support with administration duties across all three sectors, information & signposting, volunteering and home help services
- A commitment to the aims and principles of Age UK IW

**Requirements**:

- Excellent communication skills with a friendly, professional telephone manner, an approachable style and the ability to form positive relationships
- Experience in using VoIP softphones
- Experience in handling calls of a sensitive nature and remaining calm under pressure and in difficult situations
- Ability to work collaboratively with colleagues across the charity and externally
- Excellent written and verbal communication skills
- Analytical abilities and aptitude for problem-solving
- Flexible approach to working to meet the demands of a high paced department

**How to apply**:
**Age UK Isle of Wight is an equal opportunities employer. W**e pay the Real Living Wage**

Registered Charity No: 1118711

**Closing date: Wednesday 29 May 2024


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