Full Time

4 months ago


Westerham, United Kingdom Into The Blue Experience Gift Vouchers Full time

Into The Blue Gift Vouchers is a leading and well established provider of Experience Gift Vouchers.

Based at the legendary Biggin Hill Airport we have our roots in aviation and flying experiences are our speciality. However we sell an ever changing and growing variety of experiences from flying in a Spitfire and Wing Walking to Blacksmith Courses, Falconry & Wine Tasting.

Main responsibilities of this role include:

- Your primary role will be a variety of administrative functions in support of voucher holders including live chat, processing, dispatch of vouchers, data entry, assistance with redemptions and booking of activities.

Key Skills/Attributes Required
- Confident telephone manner
- Good keyboard & IT skills
- Social, able to establish good relationships enabling close co-operation, a multitasker
- Thrives in a busy and sometimes hectic environment
- Previous experience working within customer service/administration environment would be preferable but not essential

Hours

18-37.5 hours per week.

The office is open 9.00am to 5.00pm, Monday - Friday and the shifts for the part -time position will vary between these hours. There will be a mixture of morning and afternoon shifts.

If in the part time role flexibility to increase your hours up to 37.5 hours per week during the 6 week run up to Christmas is essential and you will be required to work some Saturdays during this period.

There will also be opportunities for extra hours to help cover staff holidays.

During the first 8 weeks whilst training it would be an advantage to be able to work extra shifts if working part time.

Other

The offices are located 1.5m from the nearest bus stop and the Airfield roads do not have pavements or lighting and so own transport is essential.

Willingness to work from home using VOIP telephone in case of winter snow preventing access or other contingencies is important. IT equipment will be provided.

Remuneration & Other Benefits

Up to £11.50 per hour (equivalent to £22,425 Full Time) depending on experience, rising to £12.00 per hour (equivalent to £23,400 Full Time) on successful completion of probation.

Paid holiday based on 20 days for full time work which rises to 22 days after 3 years service pro rata for part time work.

Auto enrolment into the company's pension scheme after 3 months.

Overtime of 1 ½ times salary paid for over 37.5 hours per week and Saturday work.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: From £11.50 per hour

Expected hours: 18 - 37.5 per week

**Benefits**:

- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (required)

**Experience**:

- customer service: 1 year (required)

Work Location: In person


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