Governance Lead

2 weeks ago

London, United Kingdom South West London and St George's Mental Health NHS Trust Full time

An exciting opportunity has arisen fortwoPatient Experience andGovernance Leadsto join the Trust, one of the roles will focus on Patient Experience and the other role on Patient Safety, however with the ability to cross cover. Both posts sit within the Nursing and Quality Directorate. We are keen to invite interest from applicants from within the Trust as well as those from the wider health system.

The postholders will support the Head of Quality Governance with the implementation of the NHS Patient Safety Strategy and Patient Safety Incident Response Framework (PSIRF) ensuring an infrastructure is developed and maintained, to support patient safety and patient experience and ensure a comprehensive framework to continuously monitor and improve the quality of care provided to our patients.

The postholders will promote a positive learning culture in which the responding to patient safety incidents, complaints and concerns is routine practice and is recognised by staff as a means of improving the quality of clinical care and reducing risk. They will lead on a range of response reviews, supporting the governance team and wider clinical services.

We are looking for an individual with skills and significant expertise and experience in patient safety, patient experience, incident management, complaint responses.

We are looking for two enthusiastic people, who are highly organised, have excellent written and oral communication skills. You will be required to undertake relevant training to undertake patient safety/complaints investigations and reviews. You will also need the ability to present your findings of the investigations to a range of audiences. Liaising with staff and families will be essential to ensuring an open and supportive approach to all contributors to the reviews/investigations. We are looking for excellent time management and problem-solving skills, as well as an enquiring mind. The post holders will also be involved in other trust wide workstreams.

Having experience of successfully reporting, investigating and learning from patient safety incidents, complaints and concerns is desirable.

**Agile and flexible working**:
As one of the few Trusts in London we are proud to offer flexible working as part of our new ways of working, and we are happy to talk flexible working at the interview stage. In this role you will be able to work Monday to Friday, but with a high mix of home working, giving you the very best of good work life balance.

**Career Progression pathways and development opportunities**:
We are committed to get the very best out of our staff and support staff in their career aspirations. We have development opportunities available, where you will be able to develop your skills and build on your experience to progress into other roles across different specialties.

We are Proud to Belong at South West London and St George’s Mental Health NHS Trust.

We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as ‘good’ - we aspire to be ‘outstanding’.

This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services.

We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do.

We offer flexible working, career development and a variety of benefits to enable a positive, welcoming environment in which our people and their careers can thrive.

**About our locations**:
Tolworth Hospital, Surbiton

To create the very best environment to care for our patients, this site’s layout will be transformed in 2026 to add a number of wards to the existing three. Tolworth has a canteen and is near shops, the A3, Tolworth station, and is a bus ride from Surbiton station, with fast connections to Clapham Junction and London Waterloo.

**JOB SUMMARY**:

- To be responsible for the cogent investigation of serious incidents within required time frames.
- To be responsible for the identification of potential audit themes, risk and learning arising from investigations and ensuring it is reported through governance systems and structures including the Risk Register
- To be responsible for ensuring that there are effective and efficient systems to identify themes and learning from serious incidents, and contribute to the learning within each Service Line.
- To support development of key performance indicators and other performance management mechanisms related to serious incidents,
- To provide advice, guidance and training t

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