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Tour Operations Specialist Sales Agent

4 months ago

Nottingham, United Kingdom Midcounties Co-operative Full time

**About the Role**:
Your Coop are looking for a Tour Operations Specialist Sales Agent to join our society. We’re a multi-business group operating in Food Retail, Childcare, Travel, Post Office, and Utilities, meaning you will get a breadth of multi-sector experience in a complex and fast-moving organisation. No two days will ever be the same

At Your Coop, you will be part of business that puts people at the heart of everything they do. What makes us different?

The money you help us make is returned to our members and communities. We are a cooperative which means we share a third of our profits to our members and invest a third in our community support initiatives. In a profit-driven world, we are the difference.

We’re proud to be owned by our members, and we’d love to be owned by you.

As a Tour Operations Specialist Sales Agent, you will be:

- Receive sales enquiries from B2B customers answering them efficiently
- In this environment, you will deal with a mix of Coop Retail branches, Consortium members and homeworkers
- Assist and advise customers who may be choosing from a variety of travel options.
- Provide unrivalled customer service by continuously going the extra mile
- Sell a range of Coop Holidays products, including tailor made itineraries, Cruise packages, Eurostar, long & short haul, City Break experiences and more.
- Achieve sales targets by maximising selling opportunities of Coop Holidays products at every opportunity
- Actively participate in training to enhance knowledge and personal development
- Provide first level support to customers on any queries they may have on their booking or Coop Holidays product
- Maintain relationships with customers to encourage repeat business
- Ensure that expert knowledge in all Coop Holidays product is maintained and promoted at every opportunity with customers

Your shift pattern may include some evenings and weekends, but we value your time outside of work and we’ll make sure your rota is available 4-weeks in advance - giving you peace of mind to be able to make the most of your days off

**About You**:

- Some experience in travel desired
- Some experience in sales desired
- Target driven
- Customer focused
- Comfortable working independently and as part of a team
- Comfortable using web-based systems

**Why Join Us?**:
You may be thinking what makes Your Coop unique? Why should I join? Here are three reasons why you should join the society

1. Community - We put our people at the heart of everything we do and are never afraid to offer a helping hand

2. Culture - We have a flexible and unique working culture where everyone has the platform to voice how we can do better

3. Opportunity - We pride ourselves on the foundation that everyone should have the ability to grow and prosper

Joining us means you will be part of something amazing and it also means you will have access to lots of great benefits including:

- 10% Coop Discount (20% every payday weekend on food)
- Coop Exclusive Discounts (Who doesn’t love a discount)
- 22 Days Annual Leave (Because we all need a break)
- Hybrid Working (Making sure you achieve a work life balance)
- Access to the Electric Vehicle Scheme (Making the journey greener)
- Coop Society Membership (Because we want to know how we can do better)
- 3 Days a Year for Volunteering Hours (Now more than ever we need to support one another)
- GroceryAid Colleague Support (Because sometimes we all need a helping hand)
- Refer a Friend Reward Scheme (We want everyone to shout how a business should be run)
- Training and Development Opportunities (Because everyone can be themselves)
- Death in Service x2 Annual Salary (Incase the worst should happen)