Hospitality Assistant
6 months ago
We’re currently seeking Hospitality Assistants to join our Hospitality team
**Role Purpose**
To support the hospitality team in delivering a first-class guest experience to all visitors to the Tyneside Cinema hospitality venues.
**KEY DUTIES AND RESPONSIBLITIES**
- Greeting and serving guests, providing them with a warm and friendly experience
- Taking orders and serving food and beverages with attention to detail and efficiency
- Collaborating with team members to ensure smooth workflow and exceptional guest service
- Maintain full product knowledge of the offer across all venues
- Enthusiastically drive sales at every opportunity encouraging guests to engage with the full Tyneside Cinema offer
- Ensuring that the hospitality spaces and dining areas are spotless at all times
- Take excellent care of the building and adhere to health, safety and hygiene standards
- Ensure accurate and safe cash handling
- Any other duties as reasonably requested by a Line Manager
**ROLE DIMENSIONS**
- Title and Reporting Relationships_
- Position Title: Hospitality Assistant
- Reports to: Hospitality Manager
- Key Working Relationships_
- Hospitality Manager
- Hospitality Supervisors
- Operations Team
- Audience Team
- Guests
- Working Hours and Pay_
- 15 hrs per week
- £10.90 per hour
**PERSON SPECIFICATION**
- Essential Criteria_
- Must be over 18
- 1+ years experience of working in a hospitality role
- Experience of working in a team
- Experience of cash handling
- Ability to work in a fast paced environment
- Flexible availability across evenings and weekends
- Barista experience
- Desirable Critera_
- Level 1 Food Hygiene certified
- Food allergy awareness
- Interest iN film, arts and culture
- Barista experience
**EMPLOYEE BENEFITS**
We offer a great package of benefits to support your love of film and or venue, as well as training, support and opportunities to help you grow. Below is a list of some of the things you can expect as an employee of Tyneside Cinema:
- Cinema - unlimited free tickets for personal use // 12 additional complimentary tickets every 3 months for your friends/family.
- Hospitality - 50% off all food and soft drinks for personal consumption across the venue during your working day // 25% off all food and soft drinks at all other times for you and your friends/family when visiting together.
- Staff Screenings - the cinema hosts monthly staff screenings that all staff are encouraged to attend, mainly comprised of previews of new release titles due to be included in the cinema’s upcoming programme.
- 33 days holiday per year inclusive of bank holidays.
- Enhanced company sick pay upon successful completion of probationary period.
- Hybrid working - dependent on role and working pattern.
- Access to an employee assistance programme providing a complete support network, expert advice and compassionate guidance 24/7.
- Trained mental health first aiders and health and wellbeing initiatives throughout the year.
- Free eye tests and flu vaccinations for all employees.
- Tyneside Cinema's goal is to promote a diverse and inclusive workplace and we are committed to building a team that reflects a wide variety of skills, perspectives and backgrounds._
**Job Types**: Part-time, Permanent
**Salary**: £10.90 per hour
Expected hours: 15 per week
Day range:
- Weekend availability
Shift:
- 8 hour shift
Application question(s):
- Are you able to work during our peak trading times over the Christmas period? E.g Xmas Eve, Boxing Day, New Year's Eve?
- What would be your ideal number of hours per week and what is your weekly availability?
Work Location: In person
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