Credit Controller

1 week ago

Glasgow, United Kingdom The Scotsman Group Full time

**Job Ref**:SCO4591

**Branch**:The Scotsman Group - Central Office

**Location**:Head Office, Glasgow

**Salary/Benefits**:Competitive Salary

**Contract type**:Permanent

**Hours**:Full Time

**Hours per week**:40

**Posted date**:26/04/2024

**Closing date**:28/05/2024

**Wh**o we are?**

The Scotsman Group is Scotland’s largest and most diverse collection of privately owned and operated business’ spread across Scotland.

**We are looking for an experienced and talented Credit Controller to join our Finance Team.**

**What is in it for you?**

As part of Scotsman Group you will have access to the following benefits that include:

- Holiday Purchase Scheme.
- Wagestream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 30% off of food and cinema tickets in all of our venues across Scotland.
- Hotel and Apartment discounts.
- Access to Scotsman Perks Benefits Portal.
- Flexible working opportunities including hybrid working options.
- Cycle to Work Scheme
- Career development through our Scotsman Steps training programme.

**The Role**:

- To familiarize self with all credit control, accounting, quality and other relevant company procedures
- Ensure customers pay within their agreed payment terms, chasing payments, as per the company’s debt collection procedure on several ledgers for a diverse company
- Effectively dealing with customer account queries / complaints, including liaising with other departments, to ensure they are brought to a satisfactory conclusion to set deadlines.
- To ensure all customer queries are logged and recorded on to the Supporting Management system
- Dealing with new accounts;
- Ensuring satisfactory credit references are obtained - Setting up the account details communication to all relevant parties - Establishing an agreed credit limit with the Credit Manager / Finance Director - Amending accounts details / addresses etc., as required.
- To inform the Credit Manager of all important developments / problems and report on status of Customer accounts on a regular basis.
- Support credit control manager by attending weekly debt meetings with stakeholders of the business and provide updates on progress of debt collection
- Display a confident and assertive manner at all times when dealing with internal and external customers. Promote an efficient and professional image demonstrated by the highest possible standards of accuracy and attention to detail
- Continuous review of all administrative procedures, paperwork, etc. in your area and the suggestion of proposals for improvement
- All other reasonable administrative duties related to the credit control function, including filing and archiving.

**Skills Experience**:

- Proven experience of working in a fast paced Credit Control Environment preferably having experience of collections from both corporate businesses and sole traders
- Experience of both licensed and unlicensed tenancy portfolios would be an advantage but not essential
- High level of customer service experience
- Results Driven
- Quality Efficiency Lead
- Good Organizational Awareness
- Confident, Open Honest Communicator
- Confident switching between several IT systems
- Ability to take ownership

**The Process**:
Scotsman Hospitality is a privately owned and operated business which focusses on a bold and brave approach to delivering customer experiences which challenge the status quo.

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