Financial Client Administration Executive

4 months ago

Horsham, United Kingdom Trust Health Limited Full time

**About us**

Trust Health Limited is a fast growing business in Horsham. We are customer-centric, professional and supportive, and our goal is to provide an unrivalled high class and seamless service to our clients.

Our work environment includes:

- Safe work environment
- Relaxed atmosphere
- On-the-job training

**Trust Health** provides commissioning, business and invoicing services to medical professionals in the NHS and private sector.

We have been established for 18 years, and during this time have built an excellent national reputation for providing outstanding customer service and business support services to medical consultants - enabling them to focus on the clinical care of their patients whilst we take care of their business. A key area of the business is providing guidance and support to consultant partnerships to help them commission insourced contracts for clinical services with their NHS Trust.

As part of an expansion of the business we are looking for an Financial Client Support Executive to join our team. The successful applicant will ensure effective operational delivery and business handling for the financial aspects of our service provision to our partnership clients. You will be the primary point of contact for our doctor partnership customers for finance and billing queries.

This role requires an exceptionally numerate, clear, confident communicator with a logical, thorough and efficient approach to managing client accounts.

**Main duties and responsibilities**
- As a key member of the financial business support team, you will primarily focus on supporting the Business Support Team Leader and Business Support Managers by:

- Providing proactive and efficient administrative and financial support for assigned doctor partnerships.
- Collaborating with the Team Leader and Business Support Managers to establish and maintain strong relationships with assigned partnerships, ensuring their satisfaction.
- Assisting with data gathering and analysis to generate accurate and timely monthly invoices for assigned partnerships.
- Working alongside Business Support Managers to resolve invoicing queries and address concerns between partnerships and hospital management.
- Supporting Business Support Managers in generating monthly pay summaries for partnership doctors and their staff, adhering to payroll regulations.
- Assisting with the distribution of partnership monthly reports and maintaining clear communication with partnership contacts.
- Contributing to the maintenance and update of partnership fee schedules, ensuring accuracy and transparency.
- Supporting Managers with recording and managing partnership staff payroll information, where applicable, maintaining confidentiality and accuracy.
- Assisting with the generation of monthly and quarterly analysis reports for assigned partnerships and, when needed, hospitals, identifying trends and providing valuable insights.
- Providing support as required with coding of procedures, ensuring compliance with industry standards.
- Working collaboratively with the Team Leader and Business Support Managers to identify and capitalise on potential business opportunities with assigned partnerships.
- Contributing to the continuous improvement of data analysis reporting for assigned clients, tailoring reports to their specific needs and maximizing their value.
- Supporting Business Support Managers in ensuring the smooth running of the Company's internal software system for assigned partnerships, providing training and support when necessary.
- Upholding the corporate image of Trust Health in line with stated core values, fostering positive relationships with all stakeholders.

Additionally, you will manage a small portfolio of your own client partnerships:

- Act as the primary point of contact for assigned clients, proactively addressing their needs and ensuring their satisfaction.
- Independently manage all administrative and financial tasks for your assigned portfolio, including invoice generation, query resolution, and reporting.
- Build and maintain strong relationships with your assigned client contacts, fostering open communication and trust.

**Hybrid Working**

Enjoy a flexible work schedule After your first 6 months at Trust Health, you'll have the opportunity to work remotely for 1 day per week, perfect for tasks requiring focused concentration and giving you the flexibility of working from your own space.

**Required Skills**:

- Numerate
- Excellent attention to detail and accuracy is essential
- Strong ability to work autonomously and collaboratively
- Advanced Excel skills, including familiarity with look up tables, pivots, and data analysis tools
- Confident user of IT systems and databases (e.g., Access)
- Exceptional interpersonal and communication skills, with the ability to build rapport and effectively communicate with senior management, clients, and colleagues
- Ability to process high data volumes and meet deadlines consistently

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