Council Tax Recovery Officer

2 weeks ago

Northampton, United Kingdom West Northamptonshire Council Full time

About the role
West Northamptonshire Council is a dynamic and progressive new unitary local authority, created in April 2021. We’re on a journey shaping our teams and processes to enable us to continue making a real difference to people’s lives, delivering vital public services to the residents in West Northamptonshire.

We’re looking for enthusiastic and driven individuals to join our teams and support us on our journey - if you think this could be you, we want to hear from you

The Revenues and Benefits service is one of the largest customer services of the Council comprising of the administration and operation of the Council Tax, Business Rates and Benefits statutory services. We also have our own debt and money advice service, and inspections team to maximise income.

These services include:

- Housing Benefit and Council Tax Reduction support to over 31,000 households
- Council Tax billing and collection for over 180,000 households
- Business Rates billing and collection for over 12,000 businesses
- Collection of the Business Improvement District Levy for Northampton Town Centre and Brackmills.
- Delivery of a debt and money advice service offering support to some of our most vulnerable residents

What will you be doing?
An exciting opportunity has arisen to join our successful Recovery Team, collecting outstanding Council Tax income owed to the Council. This role is interesting and varied, and we are looking for enthusiastic team players who can support us with key responsibilities including negotiating payment from customers, maintaining accurate records and deciding appropriate recovery actions.

About you
You do not need experience across all aspects of the role as we will support you with a full development plan, however, we would like to hear from prospective new colleagues who can demonstrate:

- Excellent communication and customer service skills
- Ability to work as part of a team and on your own initiative
- Ability to work methodically, accurately, and to agreed deadlines
- Ability to use a wide range of IT packages
- Ability to build and maintain good working relationships with colleagues and managers
- An interest in career development within Local Government

About us
We’re a new council, following one of the largest shake-ups in local government reform in recent history. As a new authority, we’re embarking on an exciting journey to deliver exceptional services for our residents, customers and communities.

Our vision at West Northamptonshire Council is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.

At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

When potential is unlocked, talent thrives.

Choose a career that offers you a true sense of achievement, fills you with pride and challenges you in a positive way, every day.

**West Northants Council, where careers thrive.**

Our benefits
We offer a wide range of benefits to our employees, these include:

- **Generous annual leave entitlement** starting at 27 days annual leave per year, 28 days for senior managers (pro rata, depending on how many hours per week you work), plus bank holidays. An additional 5 days, linked to continuous service, and ability to purchase up to 6 weeks additional leave per year.
- **Local Government Pension Scheme plus immediate life cover** (3 times your annual salary from day one) and ill-health protection.
- **Employee discounts** with local and national retailers, days out, finance, health and beauty, travel and eating out plus lots more.
- **Car Lease scheme**:

- **Employee Assistance Programme** - We have an employee support programme run by Health Assured, an independent, external organisation. Health Assured is available for you and your immediate family members, 24 hours a day, 7 days a week, 365 days a year and includes telephone counselling, legal advice, bereavement support and medical information.
- **Ongoing training and development** opportunities.
- **Our West Ways of Working **- We want our workforce to thrive, and we equip our employees with the right technology to support hybrid and collaborative working, on or off site, depending on the role.
- **Making a difference** - If you want to use your skills and experience with an organisation that are genuinely invested in making a difference, are committed to improving people's lives, and whose success has a direct impact on the wellbeing of your family, friends and people in yo

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