Facilities Management Coordinator

5 months ago


Stevenage, United Kingdom Elliotts Facilities Management Limited Full time

**Overview**:
Elliotts Group, a dynamic and diversified Facilities Management, Drainage, Groundworks, and Cleaning company, is seeking a proactive and organised Facilities Management Coordinator to join our team. Based at our head office in Stevenage, this person will play a pivotal role in ensuring smooth communication between clients, senior management, and operational staff on the ground, with a primary focus on managing the helpdesk function.

**Key Responsibilities**:
Helpdesk Management:

- Act as the central point of contact for clients, addressing their requirements and concerns promptly.
- Efficiently manage the helpdesk function, ensuring a seamless flow of information between clients and operational staff.
- Prioritise and schedule work orders based on client needs and operational capacity.

Staff Coordination:

- Schedule and assign tasks to operational staff for Facilities Management, Drainage, Groundworks, and Cleaning projects.
- Communicate job details clearly, providing all necessary information for successful task completion.
- Monitor staff performance and address any issues that may arise during project execution.

Documentation and Proof of Work:

- Oversee the collection of pre and post images of completed works, ensuring accurate documentation for client records.
- Maintain a comprehensive database of completed tasks, facilitating easy access to historical records.
- Ensure all completed work meets quality standards and client expectations.

Progress Reporting:

- Provide regular updates to clients on the status of ongoing projects, addressing any concerns or changes promptly.
- Collaborate with senior management to relay project progress and address any resource or scheduling issues.
- Generate and distribute reports detailing completed works, pending tasks, and overall project status.

Qualifications and Skills:

- Previous experience in Facilities Management or a related field is highly desirable.
- Exceptional organisational and multitasking abilities.
- Strong communication skills, both written and verbal.
- Proficient in using helpdesk management software and Microsoft Office Suite.
- Ability to work effectively in a fast-paced environment.
- Problem-solving mindset with a keen attention to detail.

**How to Apply**:
**Salary**: £26,000.00-£28,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Stevenage: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Maintenance: 1 year (preferred)

Work Location: In person



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