IT Support Analyst

**IT Support Analyst**
- **Are you an experienced IT Support Analyst working in a Managed Service Provider (MSP) who is looking for a company to develop and grow with?**_
- **Do you have experience of carrying out small scale projects for Microsoft Office 365 migrations?**_
- **Would you like variety in your work and enjoy a hybrid role working 2nd line helpdesk and smaller projects?**_
- **If so, then our client would love to hear from you**_

Our client is a Customer Focused Managed Service Provider who thrive on delivering the best possible support and services to their client base.

You will be working in an office environment where everyone pulls together as a team. Your input is crucial to the development of the business and client satisfaction.This is a company where ideas, collaboration, mutual respect and a real passion for firstclass service is at the core of the business.

**Key Responsibilities:**
- Respond to 2nd line support request, whether they be electronic or via phone calls, in timely and professional manner. All support activity to be recorded in their helpdesk system
- Ensuring Helpdesk standards are maintained. These standards include communicating updates to customers, recording time spent and activities completed, escalation processes, upholding internal SLA's
- You will need to be able to triage and assign tickets to other members of the team
- Potentially go onto customer site to provide support and also assist with project installations

**Personal Skills they cannot compromise on**:

- Enjoys working in a lively, sometimes pressured, environment to ensure customers receive an accurate and professional response in a timely manner.
- Ability to react to the needs of the business and adapt pace accordingly
- Acan-do approach
- Act in accordance with the company values:

- Honesty
- Transparency
- Integrity
- Demonstrate flexibility and open mindedness
- Empathy and intelligence
- Good humour and persistence

**Technical Skills**:

- Good working knowledge of all Windows desktop operating systems from Windows 7 to Windows 11
- Working knowledge of Windows Server operating systems
- Administration of Active Directory, DNS, DHCP
- Administration ofOffice 365
- Implementation of small Office 365 tenants and data migration
- Experience with Apple Mac platform would be beneficial although not essential.
- A reasonable understanding of managing business network switches, routers and firewalls.
- On the job training will be provided

The company understands that this job may challenge you to learn and develop your skills. It will require resilience and the ability to think outside the box at times. **They work hard to ensure you are supported and happy. They positively encourage and support training and development and reward staff who go above and beyond. They are flexible in their approach and genuinely want to work with people who can see thepotential of the business and want to play a part in its growth.**

**Benefits**:

- Holidays - 32 days per annum including 8 standard bank holidays (33 in 2023), 2 of which to be taken between 27th and 31st December inclusive, 1 additional day to be awarded after 5 years service
- Employee Rewards Programme
- Access to Will Writing though the company's nominated provider, (at no cost to you) and a company contribution towards further services offered
- Uniform provided
- Private Medical Insurance
- HMRC approved mileage rates paid for site visits along with relevant staff meal allowance

**About our Client**

A small dynamic I.T. Managed Service Provider is going through steady growth with clients range in size from 3 users to 1500 users. The company operates from a modern office suite in Rugby, with ample parking and easy access from J1 of the M6.

**How to Apply**

If this role is of interest and you would like to learn more, please attach your CV to the link provided and our client will be in direct contact.