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Customer Support Associate

5 months ago

Liverpool, United Kingdom Switch Limited Advisors Full time

Job Title: Customer Support Associate

Location: Liverpool

**Salary**: £24,000

We are currently seeking a dynamic and motivated Customer Support Associate to join our team in Liverpool. As a customer-focused organization, we value integrity, innovation, modern approaches, flexibility, and the growth of our employees from within. This is an exciting opportunity to become a part of our inclusive and forward-thinking company.

**Responsibilities**:

- Provide exceptional customer service by understanding and addressing customer needs effectively.
- Troubleshoot and resolve customer issues, escalating problems as necessary.
- Keep accurate records of customer interactions and transactions.
- Collaborate with other team members and departments to ensure a seamless customer experience.
- Stay updated on product knowledge and company policies to provide accurate information to customers.

Qualifications:

- Previous experience in customer service or a related field is preferred.
- Excellent communication skills, both verbal and written.
- Strong problem-solving and decision-making abilities.
- Ability to handle customer complaints with empathy and professionalism.
- Proficient in using customer service software, CRM systems, and other relevant tools.
- Flexibility to work in rotational shifts, including evenings and weekends.

**Benefits**:

- Competitive salary package.
- Opportunities for career growth and advancement within the company.
- Inclusive and diverse work environment.
- Ongoing training and development programs.
- Modern and comfortable office space.
- Flexible work arrangements.

We believe in fostering an inclusive workplace where all employees are treated with respect and have equal opportunities for growth. We embrace innovation and encourage our team members to think outside the box and contribute their ideas. We also value integrity and expect our employees to uphold the highest ethical standards in their work.

**Salary**: From £25,471.00 per year

**Benefits**:

- Free or subsidised travel
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Liverpool: reliably commute or plan to relocate before starting work (required)

Work Location: In person