Head Receptionist

**Employment duties**
- Perform a high quality reception and administration service to ensure patient satisfaction and maximum contribution to practice efficiency, effectiveness and profitability in line with the GDC guidelines and practice policies
- Establish and maintain productive working relationships with all members of the dental team
- Liaise with the practice manager on all matters concerning administration, pay and service conditions
- Take reasonable care for your own health and safety and that of others who may be affected by your acts or omissions at work

Key tasks
- Answer the telephone and deal with patient enquiries in a positive, efficient and friendly manner
- Receive and deal with patients and visitors in a pleasant and prompt manner
- Keep patients informed of any delays
- Notify dentists/hygienists of patients’ arrivals
- Schedule patient appointments in accordance with the practice policies and keep records of all appointments and remind patients of their appointments as required
- [Prepare patient records and day sheets for each dentist [hygienist/therapist
- Collect and record patient payments and pursue any debts in accordance with the practice payments policy
- [Maintain the patient records to ensure they are completed correctly before filing them securely] [Follow computer procedures to ensure that patient records are properly maintained]
- Carry out routine house-keeping procedures on the computer, including undertaking regular back-ups in line with practice policies
- Liaise with dental laboratories, suppliers and other organisations as required, keeping records of laboratory work in and out
- Deal in an appropriate and prompt manner with patient feedback and inform the practice manager about patient comments and complaints
- Manage the sales of dental sundries to patients and ensure patients are provided with the opportunity to buy sundries when they leave the practice
- Keep the office, patient’s toilet and reception area tidy and welcoming
- Identify his/her own training and development needs and undertake appropriate training as agreed with the line manager during appraisal
- Provide feedback on the performance of the trainee receptionist that you supervise
- Assist throughout the practice and perform such other tasks as reasonably requested by the principal
- Attend all practice meetings as requested

**Job Types**: Full-time, Permanent

**Salary**: £22,165.00 per year

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday

Ability to commute/relocate:

- EGHAM: reliably commute or plan to relocate before starting work (required)

Work Location: One location