Bluefin Coordinator

**Bluefin Coordinator Mitie Services**

**Headline Responsibilities**

The Bluefin Coordinator, reporting to Manager Mailroom Services, will take ownership for the coordinator services at the Bluefin office. Primarily based at our Bluefin office but with the flexibility to support our coordinator services at The Tower as well. Both sites based in central London.

**Site responsibilities**
- This role is a combination of all our coordinator services - mailroom, facilities assistant and porter services based managed with a high degree of confidentiality and integrity
- Managing time to respond to flexible business needs
- Good communication and IT skills

**Key relationships**
- Client side, work closely with the Supervisor - Workplace Services and the wider WPS Team
- Remember every Salesforce employee is a customer
- Legal and Finance teams who deal with key contracts and documents
- Landlord Services Team
- Events Marketing team who use order materials regularly

**Job Role**
- Working closely with Mitie Account Manager, Manager of Mailroom services and the Catering Manager
- Working closely with events coordinators & hosts to ensure seamless guest experience
- Bluefin floor walks, setting standards across the board
- Event set up - from setting up rooms to assisting with catering and AV first fix troubleshooting
- Providing outstanding customer service
- Monitoring ticket requests - picking up, taking ownership seeing tickets through to completion
- Maintaining standard of site and logging any issues with either building management or Q3 maintenance as and when required.
- Booking in vendors and contractors via building management and with Salesforce security
- Escorting vendors when needed
- H&S - fire warden training
- Ensure site is compliant with QHSE requirements
- Upkeep of first aid boxes.
- Collaborate with site lead to meet KPI's
- MPZ bookings & set-ups
- Organizing couriers and storage of packages
- Ordering stationery and site consumables
- Ordering and stock control of all Mail related consumables
- Managing incoming and outgoing courier deliveries
- Managing incoming and outgoing mail
- Logging in packages via REWS ticketing system
- Scanning documents to the relevant teams
- Liaising with the SF Tower Mailroom team
- Collaborate with site lead to meet KPI's
- MPZ bookings & set-ups
- Catering Stock management
- Hospitality Experience

**Development**
- Looking for innovation opportunities to continually improve processes
- Build knowledge of staff through learned experience, where people are based, teams, regular deliveries, etc.
- To attend training courses as and when necessary
- Continue to expand knowledge through UK customs course regarding Brexit

**Site Support**
- Supply timely and accurate feedback to all client and customer queries
- Continuously look for ways to improve the service and initiatives on site
- Provide administrative support when necessary and requested by any of the management

**Operational Standards**
- Adherence to all process and procedures
- Setting and maintaining high standards so that customers' expectations are consistently exceeded
- Resolution of any operational issues and escalation to appropriate persons
- To undertake any reasonable request from Management