Csl Coordinator

**Who are we?**
We are the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes_,_ keeping taps flowing and toilets flushing.
At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.
**What you’ll be doing**:
The customer side leakage team manage leakage journeys that have been identified as being either proven as customer responsibility or require further investigation to determine if the leak is a customer responsibility or company responsibility. Journeys canbe technically complex and emotive for customers which therefore requires a high standard of customer service.
The team are key to ensuring that the customer is kept up to date throughout the journey utilising the specialist knowledge and skill to drive the journey forwards to completion. Focusing on supporting the customer to understand the different options availableto them and their responsibility to reduce leakage. The key goal is to understand, take ownership and actively reduce the need for customers to contact us, resolving issues quickly and keeping customers updated through proactive case management, providingthe most cost-effective and appropriate means of delivery.
The role involves offering a customer further guidance on how to resolve their issue if the field and operations teams have clearly identified that the issue is internal or a customer responsibility. Where the issue is company responsibility, ensuring thatthe work is completed in a timely manner through the most cost-effective route.This additional support helps get the customer issue resolved more quickly and drives better customer satisfaction. Excellent stakeholder engagement skills are therefore vitalfor this role, communicating with numerous teams across the business and relaying relevant information back to the customer in a timely manner.
**We’re looking for you to**:

- Have good IT skills, competent in the use of Microsoft Word & Excel
- Strong customer service skills and the ability to work under pressure to meet demanding targets
- Strong communication skills, able to communicate at all levels and work effectively as part of a team

**What’s in it for you?**
This is a temporary role for 6 months paying £12 per hour.
We’re proud of the positive ways of working we’ve adopted during the pandemic, creating a more flexible and dynamic environment so all our colleagues can thrive**.**?For our office-based roles, we’re moving to a hybrid approach with various optionsacross working from home, office and our sites.
Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with length of service and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you moneyand support your wellbeing.
Thames Water is a dynamic, rewarding and diverse place to work, with opportunities around every corner.If you join our team, you’ll enjoy a fulfilling career and flexible working arrangements.
Find out more about working at Thames Water.
We deliver life's essential service so our customers, communities and the environment can thrive. This means, when a crisis happens, we all rally round to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customerson the frontline as an Ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and a earn bit of extra money along the way.