Customer Service Advisor

7 months ago

Burnley, United Kingdom Utility Warehouse Full time

Company Description

**Salary**: £23,000 - £25,000 depending on experience
**Location**: Burnley, Empire Business Centre, 2 Empire Way, Burnley, BB12 6HA

Your first 8 weeks will be onsite training in our Burnley office, followed by onsite OR hybrid working with a minimum 1 day a week in the office

Hours: 40 hours across 5 days per week across Monday to Friday 8.15am-5.45pm and 8.45pm -4.30pm on Saturdays

**Hello, we’re UW**

We’re the UK’s only genuine multi-service provider, providing energy, broadband, mobile and home insurance to over 750,00 customers.

Our goal is to double in size over the next five years so we need lots more great people to join us in our journey.

Everybody matters at UW. We embrace different perspectives, life experiences and personalities in an inclusive environment where people can have fun and grow together.

Although we’re a FTSE 250 company and have been around for 25 years, we still have a small company feel and the culture of a start-up. You’ll be joining a bunch of genuinely friendly people who love working together and really want to make a difference.

**The role - be the voice of UW**

This is a fantastic opportunity for you to join a new and innovative customer services team working out of our brand new hub in Burnley in the North West of England.

This new team has been set up to support our customers during 0 - 60 days of their UW journey, your role is crucial in providing that phenomenal customer experience the way that only UW can.

We'll utilise your feedback to evolve the ways of working and develop the operating model of the team. A truly exciting time to join such a fantastic team and be involved in shaping how it will look moving forward.

You'll be expected to attend training on site in the Burnley office for an initial period of 8 weeks, at which point if you feel comfortable you can choose to move to hybrid working and work onsite a minimum once a week for any required training and meetings.

**What you’ll do**

You’ll utilise your problem solving and communication skills to support our customers through all queries and concerns that come up during their first 60 days, you'll be required to handle what may at times be challenging customer queries but queries that you will own through to resolution, keeping the customer informed at all times.

You’ll go through a full training programme that will equip you with the skills and knowledge to set you up for success in this role. We will ask you for regular feedback to support the growth and development of the department moving forward. This is a hugely important and rewarding role, and you’ll play a key part in the development of our future customer onboarding experience.

We won’t lie - it’s not always an easy role. You’ll need to be willing to deal with challenging and vulnerable customers, there is a lot to learn and things are always changing. But we’ll give you all the training you need when you join and then once you are part of a team, you’ll have people around you for continued learning and encouragement.

**Who we’re looking for**

We are looking for passionate customer obsessed advisors that have a positive can-do attitude, with self drive for resolving issues and queries for our customers ensuring their onboarding journey is as seamless as possible.

**About you**:

- Customer service experience ideally in an Energy, Telco or Financial industry
- Self motivated and can work under pressure
- Organised with the ability to prioritise where required
- Able to work using your own initiative
- Strong communication skills
- A great listener who remains calm under pressure
- Someone who loves working in a fast-paced and changing environment

**What you’ll need**

You'll work in a hybrid model, onsite and at home. We will supply the equipment needed for you to do the role from home but you will still need a strong internet connection.

**Our minimum speed requirement is 25Mbps Download and 4 Mpbs Upload.**

You'll also need a dedicated, quiet work space with a work station, plenty of natural light, access to fresh air and no distractions. This cannot be a communal space that is shared by other household members.

**You’ll also need to be currently residing in the UK with eligibility to live and work in the UK too.**

**Why work for us?**

So many reasons As an award-winning FTSE 250 company we offer stability, recognition and career growth. We offer a great benefits package including:

- A competitive starting salary and the opportunity for salary increases as you gain knowledge
- Modern onsite working environment
- 33 days holiday (pro-rata), including bank holidays (Bank holidays open 10am to 4pm)
- Discounts on UW products & services
- Share options and Save As You Earn Scheme
- General Life Insurance up to 4 x your salary
- Employee Assistance Programme including free counselling and legal advice
- Free virtual GP service plus discounts on healthcare and medical cash p

  • Customer Service Advisor

    7 months ago

    Burnley, United Kingdom Barclays Full time

    **Customer Service Advisor** **Burnley** **Salary - £23,500 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more...

  • Customer Service Advisor

    5 days ago

    Burnley, United Kingdom Exertis Full time

    Company description: Exertis is an industry leading distributor of technology products and specialist services. Our customers are retailers and companies that resell technology products that people use every day in their home, office or whilst on the move. Chances are theseproducts have passed through one of our logistic centres or that a technology solution...

  • Customer Service Advisor

    7 months ago

    Burnley, United Kingdom E T Riddiough Full time

    **Customer Service Advisor** Experienced in B2B with a wholesale background? Interested in providing best in class customer service in a friendly workplace? Riddiough, part of Trigano Accessories Group(TAG) sells motorhome and caravan accessories to dealerships, convertors and retailers across the UK. We’re looking for an experienced, computer literate...

  • Customer Service Advisor

    3 months ago

    Burnley, Lancashire, United Kingdom beBee Professionals Full time £20,000 - £30,000

    We are seeking a Customer Service Advisor to provide exceptional customer service and support the store's day-to-day operations in Burnley, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and handle transactions.Maintain the store's visual...

  • Customer Service Advisor

    7 months ago

    Burnley, United Kingdom VEKA AG Full time

    **Customer Service Advisor**: On-site **The role**: - Join our team and become a valued member of our customer-focused organisation dedicated to delivering excellence every day! As a Customer Service Advisor, your primary role is to provide our customers with an exceptional experience by assisting them in choosing and sourcing our products. You will be...

  • Customer Service Advisor

    7 days ago

    Burnley, United Kingdom The Innovation Group (EMEA) Limited Full time

    Customer Service Advisor Full time Burnley, Lancashire Do you thrive in working in a fast-paced environment? Are you a good listener whose passionate, enthusiastic, with a desire to deliver outstanding Customer Service? Do you want to work for a company that will take pride in developing you and providing you with a unique professional skillset? Working...

  • Service Advisor

    7 months ago

    Burnley, United Kingdom Evans Halshaw Ford Full time

    **Service Advisor** **Evans Halshaw Ford Burnley** **Competitive Salary with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service Advisor...

  • Customer Service Advisor

    7 months ago

    Burnley, United Kingdom Tailor Made LTD Full time

    **Role: Customer Service Advisor** **Salary: £24,960 plus up to £300 per quarter bonus** **Monday to Friday 8.30pm-5.00pm with opportunity to work on a Hybrid basis after a successful probation** **The role**: - To deliver an exceptional post sales customer experience - Proactively anticipating and resolving any issues including communicating with...

  • Customer Service Advisor

    7 months ago

    Burnley, United Kingdom Tailor Made LTD Full time

    **Role: Customer Service Advisor** **Salary: £24,960 plus up to £300 per quarter bonus** **Monday to Friday 8.30pm-5.00pm with opportunity to work on a Hybrid basis after a successful probation** **The role**: - To deliver an exceptional post sales customer experience - Proactively anticipating and resolving any issues including communicating with...

  • Customer Service Advisor

    7 months ago

    Burnley, United Kingdom Tailor Made LTD Full time

    **Role: Customer Service Advisor** **Salary: £21,840 basics plus up to £300 per quarter bonus** **Monday to Friday 8.30pm-5.00pm with opportunity to work on a Hybrid basis after a successful probation** **The role**: - To deliver an exceptional post sales customer experience - Proactively anticipating and resolving any issues including communicating...

  • Customer Service Advisor

    3 days ago

    Burnley, United Kingdom Tailor Made Commercial Ltd Full time

    **Role: Customer Service Advisor** **Salary: £10 per hour plus quarterly bonus** **Location: Burnley** **Hybrid working** **40 hours per week - Initial working hours 08.30-17.00, Monday - Friday. With views to change in the future to add a Saturday shift and later hours during the weekdays. this will be implemented on a rota basis and published in...

  • Customer Service Advisor

    1 week ago

    Burnley, United Kingdom Exertis Full time

    Company description: Exertis UK Job description: We are looking for a Customer Service Advisor to join our newly formed Direct to Consumer Team. This team deals directly with the general public who have purchased products directly from Exertis and not via a retailer. The successful Customer Service Advisorwill be provided with FCA (Financial Conduct...

  • Customer Service Advisor

    20 hours ago

    Burnley, United Kingdom Innovation Group Full time

    Would you like **25 days leave PLUS bank holidays** alongside a host of fantastic **flexible benefits**? Would you like the **security of permanent work** and the **reassurance **you’re joining a company that has withstood the test of time, global pandemics and are still **expanding**? Do you want to join a business with **clear progression...

  • Italian Speaking Customer Service Advisor

    5 days ago

    Burnley, United Kingdom Tailor Made Commercial Ltd Full time

    **Role: Italian Speaking Customer Service Advisor** **Salary: £21,500** **Location: Burnley** **Hours: Monday - Friday 8:30am - 5pm flexible working from home** Tailor Made Sourcing Ltd are proud to be the exclusive recruitment partner of a market leading business based in Burnley. Our client are part of an international group and are seeking a Italian...

  • Senior Service Advisor

    7 months ago

    Burnley, United Kingdom Pendragon Full time

    **Senior Service Advisor** **Evans Halshaw Ford Burnley** **Competitive salary with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Are you a service advisor looking for a new and exciting challenge? Can you deliver...

  • Service Advisor

    7 months ago

    Burnley, United Kingdom Autotech Recruit Full time

    **JOB DETAILS****: - APPLY NOW Service Advisor LOCATION // Burnley COUNTY // Lancashire JOB REF // ATR_29080 rate // £17 - £21 per hour TYPE // Contract Contract Automotive Service Advisor Position Available! Are you an experienced Service Advisor looking for flexible contract opportunities? Autotech Recruit is currently hiring contract Automotive...

  • Senior Service Advisor

    6 months ago

    Burnley, United Kingdom Evans Halshaw Ford Full time

    **Senior Service Advisor** **Evans Halshaw Ford Burnley** **Competitive Salary with £6,000 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Are you a service advisor looking for a new and exciting challenge? Can you deliver...

  • Customer Service Advisor

    3 days ago

    Burnley, United Kingdom Barclays Full time

    **Customer Service Advisor - Branch** **Burnley /Hybrid** **£23,300 per annum + Excellent Benefits** **Between 7am and 11pm Monday - Sunday** As a Barclays Customer Service Advisor - Branch you will be at the forefront of our obsession with customers - and right now our customers need us more than ever. Serving the more complex needs of our customers with...

  • Customer Service Advisor

    7 months ago

    Burnley, United Kingdom Liberata Full time

    **Job Title: Customer Service Advisor** **Vacancy reference number: LIB 984937** **Salary: £22,050- £22,628 pro-rata following a successful Probation period** **Location: Burnley** **Contract type: Permanent / Full Time** **The Vacancy**: **New year, new role** **Fancy a role where you really make a difference?** **Have what it takes to deliver...

  • Customer Service Advisor

    7 months ago

    Burnley, United Kingdom VEKA UK Full time

    Join our team and become a valued member of our customer-focused organisation dedicated to delivering excellence every day! As a Customer Service Advisor, your primary role is to provide our customers with an exceptional experience by assisting them in choosing and sourcing our products. You will be responsible for delivering high-quality, accurate...