Credit Hire Claims Handler

**Job Title**: TP Claims Handler (Non-Protocol Credit Hire Team)

**Location**:UK-Manchester, Tunbridge Wells, Chelmsford, Whitstable Hybrid - 1 day pw in the office

£23 - 28k salary plus great benefits

**Overview**:
**We are recruiting for Motor Third Party Claims Handler to join our in-house Credit Hire Team**

You will be responsible for handling a portfolio of motor claims from initial report through to conclusion. The goal is to swiftly determine liability and pro-actively handle the credit hire element of the claim to ensure the claim is settled effectively.

Performance is measured against several Key Performance Indictors with regular reviews. There is an opportunity to be rewarded with an annual bonus. We offer a blend of home and office working with a pattern of 1 day in the office per week (once probation passed)

**Responsibilities**:

- Managing claims caseload in accordance with the Markerstudy claims philosophy, claims handling procedures and service levels.
- Adhering to agreed personal authority limits, referring to line manager for authorisation where activity exceeds such limits.
- Ensuring compliance with all regulatory requirements (including “treating customers fairly” principles).
- Controlling claim cost by achieving most economical settlement, through pro active use of the telephone making outbound calls, good use of liability and quantum arguments and effective negotiation.
- Maintaining good file discipline and accurate reserves, together with an effective diary system which ensures that cases are reviewed on a regular basis.
- Developing and maintaining effective relationships with colleagues and business partners.
- Pro-actively managing personal training and development requirements.
- Undertaking general claims tasks, as required.
- Where applicable, to adhere to Company processes with regard to FCA compliance and Treating Customers Fairly
- Where applicable, to ensure that DPA, FCA, TCF and other regulatory requirements are met.

**Qualifications**:

- Working knowledge of Motor claims handling to include Indemnity, Liability, Third Party risks and other associated heads of claim
- Excellent Telephony skills, with pro-active use of the telephone
- Ensuring compliance with all regulatory requirements
- Strong customer service and communication skills
- Ability to manage and prioritise own workloads
- Willingness to develop self and new skills
- Ability to work with flexibility in a proactive claims environment
- Good market knowledge
- Good commercial awareness

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£28,000.00 per year

**Benefits**:

- Company events
- Company pension
- On-site parking
- Sick pay
- Wellness programme
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: Hybrid remote in Whitstable