Receptionist
6 months ago
**OPPORTUNITY AWAITS AT SCAPE**:
**Location**: Scape Guildford
**Hours**: PT 16 hours per week, shift patterns between 7am - 8pm, Monday - Sunday.
**As a Scape receptionist, your main responsibilities would be**:
- Providing a knowledgeable and friendly welcome to all students and guests whether in person or over the phone
- Handling post and parcels for our residents efficiently and carefully, logging all signed for deliveries
- Keeping our booking system updated
- Keeping the reception desk and entrance lobby clean and tidy at all times
- Understanding and following our health and safety policy, operational procedures, risk assessments and method statements
- Raising maintenance requests for residents and general maintenance and communicating with our maintenance team
- Responding to and logging enquiries, working with your Team Leader or General Manager where needed
- Ensure the circulation and distribution of all relevant notices, letters and information to all residents.
- Handling and logging complaints professionally and compassionately, escalating them to the General Manager for resolution
The above list of responsibilities is not exhaustive, and you may be required to undertake other responsibilities and training as requested by your line manager.
**Your key attributes and skills are**:
- Organised, flexible and dedicated
- Excellent customer service skills
- Dependable, enthusiastic and an excellent team player
- Competent with Microsoft Office and experienced with learning new systems.
- Previous Reception experience is preferred but not essential
- Flexible in working hours and locations
**Why work with us?**:
As a Scape Receptionist you will be part of an enthusiastic team who work hard to give students the ultimate Scape experience. If you want to provide excellent customer service and are a team player, then we're sure you'll fit right in
**We have a range of employee benefits including**:
- £150 for recommending a friend to Scape*
- Access to our onsite gyms
- Employee assistance programme (EAP)
- Employee of the month awards
- Annual exceptional performance awards
- Access to our Cycle to Work and Tech Scheme*
- Increasing holiday allowance*
- Long service award for our loyal employees
- Maternity + Paternity benefits*
- Career progression and development opportunities
- Overtime and the opportunity to work across Scape sites
- Enrolment onto the Scape Pension Scheme*
- Team socials
If this sounds like you and you want to hear more, forward your CV and contact details.
We look forward to hearing from you.
**Scape Guildford Team
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