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Head of Account Management

4 months ago

Newcastle upon Tyne, United Kingdom PSSG Full time

**Description**:
UnaTerra Consulting Limited is an UK head officed international expansion business with additional offices in San Francisco and New York. They have an international network spanning over 65 countries and offer international company and people services for new and establish businesses expanding into new geographical territories.

UnaTerra is a fast paced, fast-growing company and if you’re passionate about payroll and want to join a dynamic team of experienced professionals, look no further.

We are looking for an ambitious and entrepreneurial account management leader to join our Operations team. Reporting to the Operations Director, the Head of Account Management will be building a team focused on delighting our clients, delivering excellent customer service and supporting client growth. If this sounds like the next step in your career,
**we want to hear from you**

Further information about UnaTerra’s global reach can be found on UnaTerra’s website UnaTerra.io

**Key Responsibilities**:
The job in two lines:
You will design, build and lead a team of Account Managers who will drive client satisfaction, retention and growth, instilling best practices and scalable processes that drive operational excellence to enable UnaTerra to continue to scale.

You will work closely with other leaders within operations, and cross-functionally, to look for opportunities to improve how we delivery, all in the vision of what is best for the client and UnaTerra as we grow.

This will include, but not limited to:

- Building, developing and leading an account management team, including setting and measuring performance targets.
- Creating account management best practice, processes, documentation, training.
- Managing your own portfolio of clients while supporting a team to do the same.
- Being the point of escalation for client issues and managing them in the best way for client & UnaTerra.
- Clearly communicating issues and risks to the appropriate stakeholders.
- Working with sales to negotiate contract renewals.
- Identifying upsell / cross-sell opportunities.
- Maintaining an up-to-date knowledge of company products, services, methodologies, policies, and procedures.

**Skills, Knowledge and Expertise**:

- Experience hiring for and leading an account management function in a service-delivery business.
- Excellent written and oral communication across all levels; including with clients, colleagues and management.
- Excellent team leader, adept at motivating a team to achieve targets.
- Commercially minded and comfortable negotiating with senior stakeholders.
- Creative problem-solving skills and proactive nature.
- Process-driven and loves creating and implementing standardised processes, including documentation and training.
- Ability to work and stay calm under pressure.
- Understanding of payroll, HR and related services - ideal but not required.

**What's in it for me?**:
At UnaTerra we know our employees are our biggest asset and an investment in them is an investment into the company. As standard we offer:

- Competative salary based on experience
- Holiday entitlement of 25 days plus bank holidays (pro rata part time)
- Company paid sick leave (after qualifying period)
- 5% Pension contributions
- Hybrid and flexible working arrangements (after qualifying period and by agreement)
- Employee Assistance Programme providing a confidential support network offering expert advice and compassionate guidance 24/7
- Company paid Health Cash Plan providing cover for everyday healthcare costs including dental treatment and eye tests (taxable benefit)

**About PSSG**:
Formed in 2019, PSSG specialises in providing software and outsourcing solutions for HR, Payroll and Business Support in the UK and International markets.

Payroll pays people what they are due, accurately and on time and forms the base of all employee/employer relationships. HR supports, trains and develops people, to allow businesses to get the best from their people and maintain a happy working environment.