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Concierge

4 months ago

Bath, United Kingdom YTL Hotels Full time

**Job Ref**:YTL1119

**Branch**:The Gainsborough Bath Spa

**Location**:Gainsborough Bath Spa, Bath

**Salary/Benefits**:£11 per hour

**Contract type**:Permanent

**Hours**:Full Time

**Shift pattern**:8AM - 4:30PM / 1:30PM - 10PM / Including weekends

**Hours per week**:40

**Posted date**:19/03/2023

**Closing date**:21/04/2023

The Gainsborough Bath Spa was originally built in the 1800s, the hotel occupies two Grade II Listed buildings with distinguished Georgian and Victorian façades in the heart of the World Heritage Site. We pride ourselves on our unique culture where our guests enjoy a relaxed five-star experience.

**The Role of a Concierge**

As a Concierge you will develop a rapport with our guests by providing high standards of service and care. You will meet our guests with a smile, escort them to their room, providing luggage assistance and respond to guest inquiries that enhances their stay in London.

The ideal person will be sociable with an upbeat and positive personality. You will have excellent verbal communication skills, demonstrate excellent customer service, and be adaptable to meet the needs of our guests.

**Our Top Ten Benefits**
- 28 days’ holiday rising to 33 with length of service. (Including bank holidays)
- Recognition of positive contributions aligned with our company values
- Investment into your career with our Hospitality Apprentice programmes
- Investment into your learning and development with the Digital Learning and courses
- Financial wellbeing with lifestyle savings and discounts from over 1,200 retailers.
- Interactive health and wellbeing platform
- Health Care cash plan benefits package
- Contributing to your future with the Pension scheme
- Complimentary passes to use the Thermae Bath Spa
- £500 referral fee if you recommend someone to work for us

**YTL Hotels**

The Gainsborough Bath Spa is one of six hotels and properties operated by YTL Hotels in the UK.

Every day, our stars craft inspired experiences to accomplish our culture of service excellence.

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.

Originally built in the 1800s, The Gainsborough Bath Spa occupies two Grade II Listed buildings with distinguished Georgian and Victorian façades in the heart of the World Heritage Site. We pride ourselves on our unique culture where our guests enjoy a five-star, relaxing experience.