Foh Call Handler

We are currently recruiting for a call handler to work within our neighbourhood team based at the Fenland Admin Hub, Doddington Hospital, Doddington, March, PE15 0UG.

The post holder will provide a comprehensive administrative service within their team, answering all telephone calls within the defined timeframe.

To use effective telephone techniques to healthcare professionals, patients, and other agencies in a quick and efficient manner.

Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life.

Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult & Older Peoples mental health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development.

Please refer to the attached job description and person specification for full details of responsibilities.

To use effective telephone techniques to healthcare professionals, patients, and other agencies in a quick and efficient manner.

Record information in the chosen software timely and accurately.

Manage all calls in a controlled and professional manner.

Deal with difficult callers in a calm and professional manner.

Any data that is taken/shared as part of a phone call or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies.

Deal with staff and service user requests that may be part of a cash office function as and when required, and in accordance with Trust procedures.

Ensure good customer service by providing a professional and effective telephone service, taking accurate messages, and providing information and signposting as requested and appropriate.

Undertake training of new staff as directed by Line Manager and/or other managers.

Provide operational support to colleagues, and supervision of Band 2 administration staff within the team, if required, as directed by Line Manager.