Full Time Shop Assistant

4 weeks ago


Folkestone, United Kingdom diysoup Full time

Wood Finishes Direct are looking for an enthusiastic and dedicated individual to help us deliver exceptional customer service in our local store.

Full induction and product training will be provided enabling you to provide an outstanding customer experience..

Wood Finishing Direct is a local business, we pride ourselves on delivering the exceptional every single day. If you believe that you can add to our customer experiences in a 'Kind' and 'Curious' manner, we would love to hear from you.

**Overall Objective**:
A customer facing role with the diysoup retail store, dealing with Trades people as well as everyday customers, you will provide an outstanding level of Customer Service, keeping the shop well stocked and presentable.

**Main Roles & Responsibilities**:

- Deliver exceptional service to ensure high levels of customer satisfaction.
- Strive to meet sales objectives.
- Assisting customers with their queries.
- Responding to customer complaints and concerns in a professional manner.
- Ensuring store compliance with health and safety regulations.
- Maintain a clean and organised shop so it is presentable and inviting to our customers.
- Restocking of the shop.

**Core Competencies**:

- Proven experience in a retail environment.
- Ability to quickly adapt in a changing environment and think ahead.
- Passion for driving a positive culture.
- Great organisational skills and time management.
- Excellent communication skills.
- Customer service oriented.

**Job Competencies**:

- Knowledge and ability to use Microsoft 365 packages competently and effectively.
- Knowledge of PDQ and cashing up procedures.
- Driven to always demonstrate the right behaviours and professionalism with customers.
- Customer service skills.
- Ability to work alone or as part of a team.
- Able to use your own initiative.
- Strong communication and problem-solving skills.

**Job Types**: Full-time, Permanent

Pay: £11.44 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Company events
- Free parking
- On-site gym
- On-site parking

Schedule:

- Weekend availability

Work Location: In person


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