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Customer Loyalty Advisor

4 months ago


Sheffield, United Kingdom Daisy Communications Full time

Company Description

Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services we keep Britain working.

We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition - so there’s always an exciting new opportunity to support UK businesses on the horizon.

**Job Description**:
**This role sits with one of Daisy Communications brand - XLN for Small Business**

**Location: Sheffield**
**Salary: Up to £21,000 with realistic OTC of £1000 - £1500 per month**
**Monday to Friday: 9:00 - 18:00**

**Key Responsibilities**:

- Performing inbound and outbound call activity
- Establish a suitable resolution for both the customer and the business in a timely manner.
- Identify opportunities to maximise growth and revenue through cross selling opportunities, referring where appropriate, to specialist sales teams.
- Identify and escalate any process issues and offer suggestions/ideas for suitable resolutions.
- Increase customer loyalty and reduce churn working in synergy with other departments.
- Strong communications skills - communicating in a clear and concise manner with detailed accuracy a priority.

**Qualifications**:

- Be able to demonstrate an ability to work within a fast paced environment within the service industry.
- Competent with all Microsoft packages.
- Ability to understand, analyse and interpret data.
- Take ownership of issues and follow through to conclusion.
- Sound questioning and listening skills, being able to pinpoint the exact issue in order to gain resolution.
- Can do attitude with a flexible approach to work.

Additional Information

**Benefits**:

- 20 days annual leave, plus bank holidays, and you can earn up to 3 Christmas bonus days
- SimplyHealth cash plan upon successful passing of probation (this covers opticians/dental/GP and more)
- Access to our Perkpal, which holds discounts and savings at thousands of retailers
- Refer a Friend Scheme bonus
- Length of Service awards (3, 5, 10, 15, 20 years)

INDHP