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Lead User Researcher

4 months ago

Newcastle upon Tyne, United Kingdom HM Revenue and Customs Full time

**Details**:
**Reference number**:

- 279196**Salary**:

- £64,693 - £80,384- National: (£64,693 - £72,924) London: (£71,310 - £80,384)**Job grade**:

- Grade 6**Contract type**:

- Permanent**Business area**:

- HMRC - CDIO - Enterprise Platform Services**Type of role**:

- Digital
- Information Technology**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- London, Manchester, Newcastle-upon-Tyne, Shipley, Telford, WorthingAbout the job

**Job summary**:
At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

and skills needed to perform this role.

**Job description**:
As a Lead User Researcher you will lead user research activities across programmes of work. You will build user-centred practices in new teams, and align user research activities with wider plans to inform service propositions.

You will lead other user researchers to assure and improve research practice. You will be a leader in your field. An experienced practitioner and a skilled team leader, confident in explaining user needs and the value of User Research to senior civil servants and delivery teams alike. You will be comfortable working with a range of stakeholders, and be able to quickly build credibility, and influence and be able to inspire others to deliver high-quality user research with commercial impact.

You will have the unique opportunity to work on some of the largest digital transformation programmes undertaken in Government and other sectors:
COVID19 and EU Exit. Your role is to ensure that user needs are intrinsic to the design and implementation of our services.

You will join and lead a lively and supportive User Research community with access to research labs and facilities. Our team is passionate and committed to
conducting robust research with real-world impact and brings varied expertise from the private, voluntary and public sectors.

This is an exciting time to join an organisation that probably doesn’t work how you’d imagine a government organisation would.

**Person specification**:

- Being a leader in your field, an experienced practitioner and a skilled team leader.
- Understand the Agile delivery framework, and how to get teams to deliver effective user research within it.
- Working in an open, iterative and collaborative way in a multidisciplinary team.
- Understanding organisational strategy and objectives. Aligning user research activities with objectives to create strategic insights that inform policy and proposition.
- Communication, presentation and interpersonal skills; communicating complex concepts clearly and persuasively across different audiences and varying levels of the organisation.
- A degree in psychology, cognitive science, human factors, computer science, product/interaction design, human-computer interaction or related disciplines, or equivalent professional experience.

**It is desirable that you have**:

- Understanding of the Government Service Standard and GDS Service Manual

**Technical skills**:
We'll assess you against these technical skills during the selection process:

- Research Skills
- Analysis and synthesis
- User centred and agile practices
- Strategic insight

**Benefits**:

- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%

Find more about HMRC benefits in 'Your little extras and big benefits handbook' for further information or visit Thinking of joining the Civil Service.

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Experience and Technical skills.- Your CV and employment history. This is all about summarising your skills, knowledge and experience.
- A personal statement, which should demonstrate how you meet the user research skills ensuring you give examples relating to your professional experience as a user researcher, referring to the essential criteria and technical skills above (1000 words max).

The sift will be conducted against your CV and personal statement and those with the best skills match will be selected for interview.

**Interview Stage**:

- You will be asked to bring a portfolio to showcase the work you have done. A portfolio could include summaries of projects, accomplishments, skills and

samples of work that provide evidence of what you have done.
- We will ask you to complete a short user research exercise before the interview. Details w